COVID-19 FAQ

How is HTC responding to COVID-19?

HTC Global Services and its subsidiaries, Ciber Global and CareTech Solutions, are closely monitoring the outbreak of COVID-19 in countries where we have a presence.We are responding to this evolving threat across all our locations by strictly following the guidelines formulated by the United States’ Centers for Disease Control (CDC). HTC has requested the Human Performance department as well as the business heads across the enterprise to continuously keep everyone informed of the guidelines and precautions that will help prevent the risk of contracting COVID-19. Additionally, we are implementing a clearly defined Disaster Recovery and Business Continuity Plan for our clients and business partners.

Is HTC providing counseling services for its employees during this lockdown phase?

The mental well-being of our employees is the utmost priority for us. Our counseling helplines are open 24/7 to help our employees and their family members seeking assistance on any stress and anxiety-related issues. Our employees are equipped with all the necessary details regarding counselors who can be contacted via WhatsApp video/call, regular phone call, and/or email.

What are the precautionary and preventive measures promoted by HTC to control the spread of COVID-19?

Considering the rapid spread of COVID-19, HTC asks all of its employees to follow the safety measures listed below:

  • Refrain from traveling as a lockdown has been declared in many countries
  • Step out of homes only for services such as hospital services, essentials, medical supplies, etc.
  • Employees should refrain from using public transport and in the event they do so, upon their return, they should compulsorily quarantine themselves, for two weeks.
  • Practice ‘Social Distancing’ as much as possible
  • Avoid crowded areas
  • Avoid rushing and panic buying
  • For any symptoms like cold, cough and/or the flu, call/visit a medical practitioner or call the COVID-19 helpline numbers.
  • Employees are advised to stay active and fit while at home and have a stock of all regular/needed medications
What is HTC’s COVID-19 Response Task Force?

Our COVID-19 Response Task Force is a team of leaders from across the enterprise that are actively involved in the daily assessment of the evolving situation, and in minimizing the pandemic’s impact on our employees, customers and business. The objectives of the COVID-19 Response Task Force is to:

  • Minimize the risk of transmission of the virus among employees, vendors and customers.
  • Ensure business continuity and services to customers and employees
  • Maintain supply chain functions
What are the steps taken by HTC to safeguard the health of its employees?

For us at HTC, protecting our employees is very important. Here are some simple measures we have in place to reduce spread of the virus:

  • Instructing employees and contractors to closely monitor their health, to keep their supervisor updated of their health status, and to practice ‘self-isolation’ if they or someone in their household falls sick.
  • Instructing management on quarantine procedures to isolate and direct any employees, who appear to have the symptoms, to the appropriate medical facilities.
  • Implementing extra measures to sanitize workspaces
  • Authorizing employees and contractors working at client locations to follow client directives with diligence.
  • Expanding work-from-home capacity
  • Implementing strict travel restrictions
  • Educating management, employees and contractors on COVID-19.
  • Reviewing and updating COVID-19 response and business continuity plans based on information from the CDC and other reliable agencies.
  • Postponing large gatherings and rescheduling critical ones to conference calls to minimize the risk of exposure.
What is HTC’s Remote Working Policy?

We have adopted a Remote Working Policy that encourages employees to work from home, which will further facilitate social distancing while we continue to serve our customers. Despite our globally distributed workforce, we have successfully shifted to working remotely without causing any delay or disruption of our services to clients. This policy will be retained until further notice from the government.

How is HTC ensuring business continuity within its global offices?

Our Business Continuity Plans are operational at all levels. Our COVID-19 Response Task Force acts as per our Corporate Disaster Recovery Plan and plays a central role in helping us deal with the present situation. The team ensures that we proactively focus on promoting remote working practices without compromising employee safety and productivity, thereby ensuring that our clients’ business with us continues without disruptions.

What is the travel policy adopted by HTC for its employees and sub-contractors?

HTC is working with its employees and clients through digital channels to ensure business continuity. Our employees have always been enthusiastic to participate in various onsite and offsite events. However, in the present scenario, we have canceled participation at all public events requiring physical travel and attendance, and have discouraged traveling until further notice. Our travel policy covers the following measures:

  • Visit the CDC Website for travel advisories, which are updated daily.
  • Cancel all business travels both nationally and internationally
If an employee has a COVID-19 infected family member, what should he/she do?

Employees who are well but have a sick family member at home with COVID-19 will have to immediately notify their supervisor and refer to CDC guidelines on how to conduct a risk assessment of their potential exposure. The concerned manager will be responsible for informing fellow employees of their possible exposure to COVID-19 in the workplace. Additionally, as part of the strategy to deal with COVID-19, we are continuously educating our management, employees and contractors on COVID-19 and how they can protect themselves and their families. This is being done via emails prepared by our Human Performance department.

What happens when an employee experiences symptoms of COVID-19?

Prior to executing our Remote Working Policy, we had already adopted precautionary measures and began educating our employees on the symptoms of COVID-19. This was executed through emails, posters displayed in all our offices, and initiating the use of hand sanitizers, which were available at strategic locations in the offices.

Our employees were instructed to stay home and to avoid coming into work if they had symptoms of acute respiratory illness (i.e. cough, shortness of breath), signs of a fever, and any other symptoms for at least 24 hours. These employees were asked to notify their supervisor and stay home if they were sick. Those who appeared to have had acute respiratory illness/symptoms after coming to work or became sick during the day, were advised to stay away and distance themselves from other employees and go home immediately.

Are HTC branches spread all over the world working normally?

HTC offices across the globe are presently functioning according to the local government directives. With COVID-19 cases accelerating across the globe, we have instructed all of our employees to work from home.

The U.S. is currently seeing a rise in the number of COVID-19 cases. What are the measures adopted by the U.S. Chamber of Commerce under the existing scenario?

The U.S. Chamber of Commerce has compiled CDC’s COVID-19 recommendations for businesses and workers across the country. It has projected three key policy recommendations:

  1. Cancelation of payment of all payroll taxes paid by employers for March, April and May.
  2. Expanding and streamlining loan programs for small businesses (with less than 500 employees).
  3. Enabling the creation of credit facilities to provide loans and loan guarantees to employers (with more than 500 employees) experiencing significant revenue loss due to the outbreak.
Will there be any changes to HTC’s services due to the present lockdown?

Adapting to change is fundamental. Considering the lockdown in our business and client locations, we guarantee that there will be no changes in delivering our services. We continue to structure our services to ensure that our business plans respond rapidly to changes.  However, we will be constantly assessing the spread of the virus, and we will also ensure that we regularly update all our clients and customers on the progress of their projects.

How is HTC working under the present lockdown scenario?

To date, we have been executing a smooth workflow process with our employees working remotely. Our employees and clients have not experienced any technical issues, and they continue to deliver high-quality work.

How many HTC employees have tested positive for COVID-19?

We refrain from answering this question as we believe that all our employees have a complete understanding of the symptoms and precautionary measures to prevent COVID-19. We believe in protecting one another and so if we do get infected or even develop any symptoms, we are aware of the required steps to be taken. We, at HTC, hope and pray that all our employees across all our locations are safe and healthy. We also express our concern to everyone out there and request them to stay safe and fight this virus.

How can we balance our physical and spiritual well-being, while also taking care of our mental and emotional wellness during this global lockdown phase?

Staying calm and healthy is the need of the hour. The COVID-19 pandemic has impacted us on several fronts. It has altered our daily activities as we stay indoors and practice physical distancing. In the midst of these unprecedented times, it’s understandable that our thoughts and emotions may make it difficult to focus on our overall wellbeing. To help you stay grounded and at peace, at HTC, we recommend the Heartfulness Meditation practices of Relaxation, Meditation, Unwinding/Cleaning and Inner Connection. Heartfulness Meditation has unique resources to offer its practitioners and the community. These practices offer online session through video, and audio guided sessions with a Heartfulness trainer that can help put you at ease and improve your focus, quality of sleep and an array of other benefits over time. We hope you find these resources to be of help as we work together through these challenging times. For more information, please visit: https://www.heartfulness.org/

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