HTC Global Services and its subsidiaries, Ciber Global and CareTech Solutions, are closely monitoring the outbreak of COVID-19 in countries where we have a presence.We are responding to this evolving threat across all our locations by strictly following the guidelines formulated by the United States’ Centers for Disease Control (CDC). HTC has requested the Human Performance department as well as the business heads across the enterprise to continuously keep everyone informed of the guidelines and precautions that will help prevent the risk of contracting COVID-19. Additionally, we are implementing a clearly defined Disaster Recovery and Business Continuity Plan for our clients and business partners.
The mental well-being of our employees is the utmost priority for us. Our counseling helplines are open 24/7 to help our employees and their family members seeking assistance on any stress and anxiety-related issues. Our employees are equipped with all the necessary details regarding counselors who can be contacted via WhatsApp video/call, regular phone call, and/or email.
Considering the rapid spread of COVID-19, HTC asks all of its employees to follow the safety measures listed below:
Our COVID-19 Response Task Force is a team of leaders from across the enterprise that are actively involved in the daily assessment of the evolving situation, and in minimizing the pandemic’s impact on our employees, customers and business. The objectives of the COVID-19 Response Task Force is to:
For us at HTC, protecting our employees is very important. Here are some simple measures we have in place to reduce spread of the virus:
We have adopted a Remote Working Policy that encourages employees to work from home, which will further facilitate social distancing while we continue to serve our customers. Despite our globally distributed workforce, we have successfully shifted to working remotely without causing any delay or disruption of our services to clients. This policy will be retained until further notice from the government.
Our Business Continuity Plans are operational at all levels. Our COVID-19 Response Task Force acts as per our Corporate Disaster Recovery Plan and plays a central role in helping us deal with the present situation. The team ensures that we proactively focus on promoting remote working practices without compromising employee safety and productivity, thereby ensuring that our clients’ business with us continues without disruptions.
HTC is working with its employees and clients through digital channels to ensure business continuity. Our employees have always been enthusiastic to participate in various onsite and offsite events. However, in the present scenario, we have canceled participation at all public events requiring physical travel and attendance, and have discouraged traveling until further notice. Our travel policy covers the following measures:
Employees who are well but have a sick family member at home with COVID-19 will have to immediately notify their supervisor and refer to CDC guidelines on how to conduct a risk assessment of their potential exposure. The concerned manager will be responsible for informing fellow employees of their possible exposure to COVID-19 in the workplace. Additionally, as part of the strategy to deal with COVID-19, we are continuously educating our management, employees and contractors on COVID-19 and how they can protect themselves and their families. This is being done via emails prepared by our Human Performance department.
Prior to executing our Remote Working Policy, we had already adopted precautionary measures and began educating our employees on the symptoms of COVID-19. This was executed through emails, posters displayed in all our offices, and initiating the use of hand sanitizers, which were available at strategic locations in the offices.
Our employees were instructed to stay home and to avoid coming into work if they had symptoms of acute respiratory illness (i.e. cough, shortness of breath), signs of a fever, and any other symptoms for at least 24 hours. These employees were asked to notify their supervisor and stay home if they were sick. Those who appeared to have had acute respiratory illness/symptoms after coming to work or became sick during the day, were advised to stay away and distance themselves from other employees and go home immediately.
HTC offices across the globe are presently functioning according to the local government directives. With COVID-19 cases accelerating across the globe, we have instructed all of our employees to work from home.
The U.S. Chamber of Commerce has compiled CDC’s COVID-19 recommendations for businesses and workers across the country. It has projected three key policy recommendations:
Adapting to change is fundamental. Considering the lockdown in our business and client locations, we guarantee that there will be no changes in delivering our services. We continue to structure our services to ensure that our business plans respond rapidly to changes. However, we will be constantly assessing the spread of the virus, and we will also ensure that we regularly update all our clients and customers on the progress of their projects.
To date, we have been executing a smooth workflow process with our employees working remotely. Our employees and clients have not experienced any technical issues, and they continue to deliver high-quality work.
We refrain from answering this question as we believe that all our employees have a complete understanding of the symptoms and precautionary measures to prevent COVID-19. We believe in protecting one another and so if we do get infected or even develop any symptoms, we are aware of the required steps to be taken. We, at HTC, hope and pray that all our employees across all our locations are safe and healthy. We also express our concern to everyone out there and request them to stay safe and fight this virus.
Staying calm and healthy is the need of the hour. The COVID-19 pandemic has impacted us on several fronts. It has altered our daily activities as we stay indoors and practice physical distancing. In the midst of these unprecedented times, it’s understandable that our thoughts and emotions may make it difficult to focus on our overall wellbeing. To help you stay grounded and at peace, at HTC, we recommend the Heartfulness Meditation practices of Relaxation, Meditation, Unwinding/Cleaning and Inner Connection. Heartfulness Meditation has unique resources to offer its practitioners and the community. These practices offer online session through video, and audio guided sessions with a Heartfulness trainer that can help put you at ease and improve your focus, quality of sleep and an array of other benefits over time. We hope you find these resources to be of help as we work together through these challenging times. For more information, please visit: https://www.heartfulness.org/