Adult Protective Services (APS) on the Cloud focuses on supporting the health and safety of vulnerable adults, victims of abuse, exploitation, neglect, or unsafe living conditions. Expedited response and timely intervention are frequently required to protect these fragile adults. HTC’s Adult Protective Services Case Management system’s efficient workflow allows intake to be efficiently assigned. This substantially decreases the time from intake to case disposition. The system provides capability to view all aspects of a case in a single view, auto escalates/delegate tasks, quickly search and retrieve data, auto-generate forms and outbound correspondence. It gives more flexibility for the APS workers and management to make well-informed decisions increasing the probability of a successful case conclusion.
Mobile features, including voice memo, photo capture, geo-tracking and one step data capture in real-time and offline, eliminate burdensome paper processes and reduces the workload for overly burdened workers with sizable caseloads. The system utilizes a wizard-driven approach to capture the necessary data without any gaps. Standard of promptness alerts, notifications, and document management features assure timely processing of the cases and accurate completion of service plans.
APS Agency Management can monitor cases and service plan effectiveness utilizing advanced reporting and metrics that display the status of APS services on an easy to read and understand graphical dashboard with drill-down capabilities. Fraud and errors are reduced through the case read module using algorithms for case selection that are fully customizable.
There is a growing trend of elderly abuse. In order to address this challenge, APS agencies require cost-effective, efficient and integrated IT systems for successful customer case management. The APS Case Management System is a cloud solution that can be easily configured and customized within a short timeframe to meet the diverse needs of any APS Agency. It is designed for APS agencies to manage complex business processes and caseloads efficiently, detect risks and provide executives with the right data to effectively lead their APS initiatives.