Senior 3DEXPERIENCE L3 Support Engineer

Location: Dearborn (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Onsite at work location address | Job Code: 242969

Job Description:

Job Title

Overview / Summary

We are seeking an experienced 3DEXPERIENCE L3 Support Engineer to provide advanced troubleshooting, diagnostics, and resolution of complex production issues across the Dassault Systèmes 3DEXPERIENCE platform. This role focuses on maintaining platform stability, supporting customizations, performing root cause analysis, optimizing performance, and supporting platform upgrades in enterprise PLM environments.

Key Responsibilities

Serve as the highest technical escalation point for critical 3DEXPERIENCE production incidents.
Troubleshoot and resolve complex platform issues within established service levels.
Debug, patch, and enhance custom-developed components, including JPOs, MQL scripts, Python utilities, Triggers, and EKL rules.
Maintain and troubleshoot platform configurations, including:
- Type, Attribute, and Relationship modeling
- Lifecycle and State definitions
- Access Control Lists (ACLs)
- Trigger configurations
- UWA/Native Widgets
Conduct root cause analysis for recurring failures, performance bottlenecks, and data integrity issues.
Provide long-term corrective actions and architectural recommendations.
Analyze application server logs, database execution plans, and client-side traces to identify and resolve performance issues.
Collaborate with Dassault Systèmes Support by managing service requests and providing diagnostic information.
Support deployment of hot fixes, fix packs, and platform releases.
Participate in impact analysis, regression validation, and upgrade planning activities.
Maintain knowledge articles, runbooks, known issue documentation, and RCA reports.

Required Qualifications

Bachelor’s degree in Computer Science, Information Technology, Mechanical Engineering, or a related discipline.
Master’s degree preferred.
Minimum 8+ years of overall IT experience.
Minimum 5+ years of dedicated experience in 3DEXPERIENCE/ENOVIA development or Level 3 production support.
Experience supporting enterprise-scale PLM deployments.
Deep hands-on experience with 3DEXPERIENCE platform releases R2023x and later.
Strong knowledge of ENOVIA and CATIA modules.
Proficiency in Java/J2EE, Python, and JPO development and debugging.
Advanced experience with MQL (Matrix Query Language) and TCL scripting.
Experience with EKL, Business Rules, and Platform Configuration Studio.
Ability to troubleshoot web and widget-layer issues using JavaScript, CSS, HTML5, and UWA Widgets.
Knowledge of 3DEXPERIENCE platform architecture, including:
- 3DSpace
- 3DCompass
- 3DPassport
- 3DSearch (3DIndex)
- 3DDashboard
Experience with Apache TomEE and IBM WebSphere application servers.
Strong SQL skills with the ability to analyze and optimize database queries.
Experience with MySQL/MariaDB.
Experience with GitHub and Ansible.

Preferred Qualifications

Experience in manufacturing industries such as automotive or aerospace.
Experience working in multi-PLM environments, including 3DEXPERIENCE and Teamcenter.
Experience with DevOps tools such as Jenkins, Git, Bitbucket, and Artifactory.
Familiarity with both cloud and on-premise 3DEXPERIENCE deployment architectures.
Experience with monitoring and observability tools such as Splunk, Dynatrace, AppDynamics, or ELK.
Active Dassault Systèmes certifications in development, administration, or platform management.
Knowledge of AIPGEE.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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