Enhancing the customer satisfaction levels for a leading provider of promotional products
THE CLIENT
The client is a leading provider of discount and promotional products across North America.
THE PROBLEM
The client was grappling with deep-rooted systemic issues, which included:
• Long resolution times, leading to lowered customer satisfaction
• Spiraling operational costs, resulting in diminished efficiency
Related Resources
Blog
Blog
Experience (CX & DX)
The Hyper-Personalization Revolution: Transforming UX for the Digital Age
Blog
Hybrid Workplace
From Anywhere To Everywhere: Powering Hybrid Work With Digital End User Experience (DEUX)
Blog
Cybersecurity
