Your IT Service Desk is no more tactical but a strategic component!


With so much change happening across your business and the IT landscape supporting it, keeping your IT Service Desk up and running, round the clock is a huge challenge. Responding swiftly, effectively, and reliably to the dynamic needs of your IT users, thereby helping them continue working, no matter where they are, which device they use and what time they call, is no mean task.

Besides, many progressive organizations are looking at their IT Service Desk as a strategic differentiator- an excellent platform to create ‘goodwill’, and retain loyalty of their users in these experiences driven digital times; your Service Desk needs to score big here.

To make it work, you need to set-up dedicated desk, train workforce continually, be ready to reach out 24X7, set high benchmarks, and closely monitor for effectiveness. This means, substantial costs, time and efforts. We can help.

With HTC’s Managed IT Service Desk Services, tackling your IT Service Desk challenges doesn’t have to be difficult. You can free up your resources to concentrate on more strategic issues, and yet ensure your IT support peak providing differentiated, high-value service.

Designed to handle everything from technology provisioning to complex problem-solving for delivering an advanced support environment that satisfies users, our Managed IT Service Desk helps you realize the full benefit and value of your IT investment. Our primary focus is to:

  • Reduce the number of incidents
  • Resolve more incidents on first contact
  • Refine interactions with end user
  • Report periodically, across all key parameters such as downtime, service level agreement (SLA) performance and service request management

We currently support over 100,000 calls per month in our Service Desk environment, which is state-of-the-art, equipped with advanced tools and highly qualified talent pool.

For many of our global clients, we have been providing round-the-clock support services across multiple channels (voice, e-mail, chat, and web-based support) and deliver an integrated, 24X7 service experience. Our Service Desk Services include:

  • Software Support
  • Remote Desktop Support
  • Software Installation and Configuration
  • Network Configuration and Trouble Shooting
  • Peripheral Configuration Support
  • User Administration
  • Email Client Issues
  • Mobile Device Configuration
  • Antivirus Installation/Update
  • Wireless Device Troubleshoot
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