Manage emerging challenges with our innovative IT offerings

Overview

HTC Global Services is a global provider of Information Technology and Business Process Outsourcing services headquartered in Troy, Michigan, USA. Established in 1990, HTC is an Inc. 500 Hall of Fame company and one of the fastest growing Asian American companies in the US. Our client base spans several Global 2000 organizations. HTC acquired CareTech Solutions in 2014 to expand its base in the Healthcare industry.

HTC is an ISO 9001, and ISO 27001 certified company, and processes aligned with SEI CMM Level 5. We have offices in several countries and global delivery centers across multiple time zones in North America, India and Malaysia to serve customers globally. HTC is a Minority Business Enterprise recognized by the Michigan Minority Supplier Development Council (MMSDC).

Our ‘Business Partner approach’ has been the secret of our success in generating high business value for customers and rich dividends to HTC in the form of a continual stream of repeat business. With our belief that Trust is the most valuable asset, HTC focuses exclusively to maximize client returns through use of innovative technology solutions. We provide our clients strategic solutions using technology that help transform and thrive in a changing world. The client satisfaction being our passion, we are one of the few companies who take pride in saying that we have not lost a single customer.

Vision

Accelerating Clients’ Success by Re-Imagining Technology

Mission

Providing global IT solutions that enable our clients to achieve their business objectives through technology and expertise. We are dedicated to the success of our clients, employees, business partners, suppliers, community, and stakeholders.

Our Values

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Simplicity

The nature of truth The ability to delve into the root of problems and develop simple, hardworking solutions

Honesty

The expression of truth Transparency in all aspects of our relationship – be it operations, costs or deadlines

Humility

The understanding and acceptance of truth Never losing sight of your perspective and making sure every solution is relevant to your needs.

Velocity

The Ability to Exceed Traditional Expectations The passion to accelerate the delivery of business solutions, differentiating ourselves from others and offering our customer solutions quicker, efficiently and effectively.

Innovation

The Effective Achievement of What We Truly Desire The act of turning new and imaginative ideas into reality.

Flexibility

The Effective Achievement of What Our Customers Desire The effective achievement of what our customers desire is realized through our ability to change to help them succeed.

HTC Quality Policy

HTC will….

  • Deliver products, services, and solutions right, the first time, every time.
  • Fulfill the requirements of our internal and external customers.
  • Deploy innovative processes by leveraging emerging technologies.

 

HTC Security Policy

HTC will ensure security in the organization by:

  • Protecting sensitive information / data assets from unauthorized access, disclosure, deletion, modification, and corruption through adequate physical, personnel, and logical security.
  • Establishing adequate control for the security threats that are assessed.
  • Safeguarding the accuracy and completeness of information; ensuring the availability of information and associated services for business continuity.
  • Identifying adequate security-specific roles and responsibilities in the organization.
  • Leveraging the emerging technologies to maintain confidentiality, integrity, and availability of information assets belonging to business associates and customers both internal and external.
  • Adhering to the Information Security Law in line with applicable IT related Government Laws / Acts.
  • Establishing a Security Forum to establish, implement, monitor, and continually improve the ISMS.
  • Reporting security weakness / breaches and taking appropriate action as per ISMS and applicable legal laws framework.
  • Providing adequate Information Security Training and awareness to all its employees and relevant third party resources.
  • Involving all the employees and relevant third parties to enforce ISMS in the organization.
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