A winner of “Excellent” rating from A.M. Best for over 30 years is an ever-expanding property and casualty insurer and they offer a wide range of personal and commercial products which includes personal auto, home, personal umbrella, commercial auto, BOP, commercial package policy, and more.
The insurer’s manual methods of interpretation and implementation of ISO loss costs, rules, and forms were turning costly, time-consuming, and ineffective. Gaps in the workflow process of Forms, Rate, Billing, and Commission updates caused various issues pertaining to data capture, inference conditions/business rules triggering forms for Duck Creek-based policy billing applications, forms attachment, and printing. This led to additional operational manual activities, extended time, and budget. Not having a robust process in place to efficiently execute day to day operational activities of Duck Creek-policy billing applications, developing a schedule for backups in alignment with synchronization of data between billing and policy modules, and periodical enhancements on forms, rate, agency commission payment and production deployment, provided an opportunity to improve.
An immediate need to transform these processes in the key areas was necessary for the organization’s growth and profitability.
