THE CLIENT
The client is a leading provider of discount and promotional products across North America.
Consumer Services
Ensuring Quick and Cost-effective Ticket Resolution
Enhancing the customer satisfaction levels for a leading provider of promotional products
THE PROBLEM
The client was grappling with deep-rooted systemic issues, which included:
• Long resolution times, leading to lowered customer satisfaction
• Spiraling operational costs, resulting in diminished efficiency
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Success Story
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