THE CHALLENGE

In an era marked by dynamic shifts in consumer preferences and technological advancements, the CPG and retail sector find themselves navigating a landscape where CX reigns supreme. Quality assurance emerges as a linchpin in this transformation journey for our client, and their quest for excellence entails:

• Establishing a dedicated QA function with defined test processes and governance.
• Striving for zero severity 1 and 2 defects in production to fortify their reputation as a purveyor of top-notch quality.
• Integrating QA processes seamlessly with their IT SDLC to ensure synergy and efficiency.
• Managing a diverse array of applications with unwavering attention to quality at every touchpoint.