Automotive Manufacturing

Swift Resolution Of Tickets Improves Operational Efficiency And Customer Experiences

Automotive Manufacturing

Swift Resolution Of Tickets Improves Operational Efficiency And Customer Experiences

Pulling our socks up to provide 24X7, cost-effective ticket resolution

CLIENT

The client is a popular and rapidly expanding athletic apparel manufacturer with worldwide operations.

THE PROBLEM

The client faced a large volume of customer requests and therefore wanted to swiftly resolve at least 90% of the tickets without incurring heavy expense. It included addressing the following issues:

• Abrupt upsurge in ticket count leading to protracted turnarounds
• Inability to scale headcount due to irregular and random flow of tickets
• Palpable reduction in vendor satisfaction stemming from deferrals in ticket resolution

Fill the form to download the
Success Story

    All fields marked with * are mandatory

    Explore More

    Blueprints of Trust: Engineering a Policy Submission Platform for Modern Underwriting
    Insurance, HTC’s Policy Submission and Administration Solution
    Blueprints of Trust: Engineering a Policy Submission Platform for Modern Underwriting
    Know more
    A Century-Old Carrier Reinvents Customer Experience.
    Insurance, SmartCOMM
    A Century-Old Carrier Reinvents Customer Experience.
    Know more
    Rewriting the Foundation: Restoring Confidence in a High-Value Insurance Platform
    Insurance, Duck Creek
    Rewriting the Foundation: Restoring Confidence in a High-Value Insurance Platform
    Know more