Executive Summary
Global Capability Centers (GCCs) are undergoing a strategic evolution. Originally built for cost arbitrage and delivery efficiency, they are now being recast as centers of excellence for digital innovation. In the AI age, this evolution is no longer optional, it’s essential.
According to a recent BCG study, only 8% of GCCs currently operate at the highest maturity level, where they consistently drive enterprise-wide innovation and market advantage. These leaders are not just executing their core business strategy, but increasingly relying on AI maturity as a key differentiator.
