Executive Summary

Global Capability Centers (GCCs) are evolving from support hubs into engineering powerhouses that drive enterprise innovation. In this transformation, software delivery excellence is a competitive advantage, and developer experience is the key lever.

The rise of AI-assisted engineering is redefining how GCCs approach software delivery. With tools like AI copilots, generative code assistants, and prompt engineering workbenches, developers are
becoming orchestrators of intelligent systems rather than manual coders.