Technical Support

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T1 | Work Preference: Onsite at work location address | Job Code: 239582

Job Description:

Job Description

We are looking for a proactive and customer-focused Technical Service Desk Analyst to provide first-line technical support. This role involves assisting users in troubleshooting hardware, software, and network-related issues, ensuring efficient resolution of incidents and service requests.

Requirements:

Resource should have work experience in International Markets (US/UK/EU)
Respond to and resolve IT support tickets via phone or chat.
Troubleshoot hardware, software, and basic networking issues
Escalate complex problems to second-level support teams
Maintain accurate records and documentation
Assist with user account setup, access and other user related tasks.

Walk-in Details:

Date - February 04 th to February 06 th ;
Time – 2:30 pm to 5:30 pm
Office location : 3, Kilambakkam Village, G.S.T Road, Vandalur, Chennai – 600 048, India

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