Adobe Experience Manager (AEM) Author

Job Title : Adobe Experience Manager (AEM) Author

Position Overview

Support the delivery of engaging, accurate, and accessible digital experiences by managing web content production using Adobe Experience Manager (AEM). This role combines hands-on content authoring, editorial quality assurance, search engine optimization (SEO), metadata management, and production support for public-facing websites.

You will collaborate with content stakeholders, designers, developers, and related teams to publish high-quality web content, manage production requests, maintain content standards, and improve publishing processes. The role requires strong writing and editing skills, attention to detail, and the ability to manage competing priorities while meeting defined turnaround times.

What You'll Do / Key Responsibilities

• Create, edit, publish, and manage digital content within Adobe Experience Manager, ensuring accuracy, consistency, proper structure, and adherence to brand guidelines.

• Build and maintain web pages using AEM components and templates, collaborating with designers, developers, and content strategists to support responsive and user-friendly experiences.

• Manage web production intake processes and fulfill regular and rush requests within the specified turnaround times.

• Create and update metadata, titles, descriptions, image alt attributes, and taxonomy to support SEO, accessibility, content discoverability, and applicable content requirements.

• Perform quality assurance checks before submitting content for approval, including reviewing links, taxonomy, metadata, formatting, images, spelling, publishing accuracy, and landing-page appearance.

• Coordinate client approvals before publication and support the distribution of prioritized content through appropriate internal and external channels.

• Troubleshoot content-related issues and provide technical support for authoring environments, intake systems, and production processes.

• Train end-user clients and provide job aids and other on-demand resources to support effective use of content production processes.

• Upload images to video and photo asset repositories and ensure required asset information is completed in coordination with clients.

• Perform SEO activities and provide editorial and production support for web elements, including landing-page modules.

• Monitor production performance and provide monthly reports covering request volumes, request types, turnaround times, service-level attainment, rush requests, backlog, and recurring issues or trends.

• Recommend improvements to content quality, SEO, accessibility, metadata, publishing practices, governance, training, and production processes.

Required Qualifications

• 3–5 years of work experience in digital technology, medium-to-large website support, content management, online marketing, communications, digital media, or a related area.

• Experience with Adobe Experience Manager (AEM 6.1), Drupal, or content management in a related area, subject to confirmation of the client's specific platform requirements.

• Experience publishing articles for the web.

• Outstanding writing and editing skills, with strong attention to detail and accuracy.

• Knowledge of SEO, online marketing processes, and content management practices.

• Fluent English communication skills, both written and spoken.

• Strong organizational skills and the ability to manage multiple tasks, work independently, collaborate with diverse stakeholders, and meet tight deadlines.

• A customer service-oriented approach and the ability to work effectively in a fast-paced environment.

Preferred Qualifications / Additional Knowledge

• Knowledge of online analytics tools, including Omniture.

• Knowledge of Content Workflow Management (IMP).

• Knowledge of the K4 Publisher tool.

• Knowledge of Adobe Creative Suite and InDesign.

• Educational background such as a BE, MCA, MBA in marketing, or a degree in Information Technology, Communications/Journalism, or a related field.

PAY TRANSPARENCY TAGLINE:  
For information on the compensation range and an overview of benefits offered by HTC Global Services, please email compensationrange@htcinc.com. Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.  

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