With many operations managers turning to robotic process automation (RPA) tools to reduce employee burnout and costs in a highly competitive business landscape, investment in RPA is increasing globally. While the technology balances scalability, security, flexibility, compliance, and service excellence, the RPA market is projected to reach USD 7.64 billion by 2028.

As the investment in RPA continues, business leaders naturally focus on maximizing return on investment (ROI). Every dollar spent needs to improve the bottom line demonstrably. What they need is a holistic approach to evaluating spending effectiveness. However, traditional ROI calculations often overlook a crucial aspect, as not all expenses are factored into traditional ROI.

Let’s explain. The “total value of RPA” is not easy to calculate due to both tangible financial returns and intangible, indirect returns that it entails. So, how do we track the actual ROI and identify hidden opportunities across all expenditure categories? This white paper dives into a comprehensive approach to evaluating ROI, encompassing all types of spending, from development to operational costs and technology investments.