THE CLIENT

An American food production and distribution company that is one of the largest producers, distributors, and marketers of branded processed food for the U.S. retail market.

THE CHALLENGE

In an era marked by dynamic shifts in consumer preferences and technological advancements, the CPG and retail sector find themselves navigating a landscape where CX reigns supreme. Quality assurance emerges as a linchpin in this transformation journey for our client, and their quest for excellence entails:

• Establishing a dedicated QA function with defined test processes and governance.
• Striving for zero severity 1 and 2 defects in production to fortify their reputation as a purveyor of top-notch quality.
• Integrating QA processes seamlessly with their IT SDLC to ensure synergy and efficiency.
• Managing a diverse array of applications with unwavering attention to quality at every touchpoint.