The RPA solution, developed in collaboration with our partners- HTC Global Services, is an excellent example of how digital technology can enable workplace transformation and enhance efficiency in existing processes.

THE CLIENT

Englewood Health is one of New Jersey’s leading healthcare systems, delivering nationally recognized inpatient and outpatient care through its hospital and network of physician practices- a coordinated network of more than 600 office-based and hospital-based providers offering primary care, specialty care, and urgent care at more than 140 locations in five counties across northern New Jersey.

THE BACKGROUND

Englewood Health’s Epic (EMR) access provisioning process for staff members was managed manually, resulting in a backlog of access requests and prolonged lead times for staff operationalization. This not only hindered their efforts to enhance process efficiency but also left staff stranded in administrative quagmires rather than at the frontline of patient care, where they belonged.