Towards A Smarter Claims Correspondence

THE CLIENT

Headquartered in the U.S., the client is a leading workers’ compensation, casualty insurance, and TPA & risk services provider with over 100 years of experience.

CHALLENGES

The client is accelerating their pace to digitally transform. They recognize that one of the key steps in the transformation process is to move beyond traditional enterprise communication capabilities and go in for the most modern architecture and cloud capabilities. As communications and interactions with customers hold the key today, ensuring consistent, timely, and highly personalized omnichannel communications becomes critical.