The Client

A global leader in semiconductor innovation and IoT development platforms, enabling businesses to build secure, intelligent, and connected devices at scale.

The Challenge

As demand for its solutions grew, so did the need for a more streamlined, responsive, and scalable Salesforce ecosystem to support evolving business priorities. Rapid growth introduced operational and platform-level complexity that began to impact performance.

• Increasing backlog and delivery dependencies slowed execution
• Salesforce workflows required multiple steps for simple actions, affecting productivity
• Heavy reliance on external systems created fragmentation and higher maintenance overhead
• Limited visibility across processes made coordination and governance more difficult

In addition, lack of structured capacity planning and fragmented ownership models created inefficiencies in managing workloads and delivery timelines. The business needed a way to simplify operations, improve user experience, and bring greater control into the system landscape without disrupting ongoing operations. They partnered with HTC Global Services as their Salesforce transformation partner.