With over 20 years of experience in contact center operations across North & South America, China, India, the Philippines, the Caribbean, and North Africa, Romit Gupta has a proven track record of building high-performing BPO operations and fostering lasting client relationships. His expertise spans strategic leadership, global delivery models, and operational excellence.

Prior to HTC, Romit held leadership roles at GE Capital and Wipro, where he established and scaled greenfield operations in the Philippines and China to 3,000+ FTEs, and later led BPO operations across the Americas. He also served as a senior leader at Akumin, optimizing a nationwide network of 110 imaging clinics. Romit’s leadership is driven by his belief in the power of engaged, empowered teams to achieve exceptional results.