INTRODUCTION

Our client is a global leader in Cybersecurity solutions. They develop and sell cybersecurity solutions, such as, physical firewalls, antivirus software, intrusion prevention systems, and endpoint security components.

CHALLENGE

The client has over 10,000 employees and most of them are salespeople. Their employees’ travel and entertainment (T&E) claims receipts were coming in different languages, lacked a uniform format, and had peaks and valleys in claims processing. This led to insufficient explanation of the rejections and delays in claims processing, which lowered employee satisfaction.

The client therefore wanted a partner who could ensure timely and accurate processing of their T&E claims by resolving exceptions wherever required. As HTC Global Services was already providing several other IT services to the client, we were approached for performing this work.