Unified Service Desk for Healthcare

Keep the Business Pulse Beating with 24×7 Intelligent Support

Organizations face hybrid workforces, tech complexity, and rising expectations for uninterrupted support. HTC’s Unified Service Desk leverages global delivery, domain‑trained agents, ITIL‑aligned processes, and AI automation to resolve issues faster and at scale. Clients benefit from better productivity, stronger user and patient experience, and consistent service quality.

Multi‑Domain Support That Acts Like a Single Operating Nervous System

Technical Support

Supports users with IT issues across applications, devices, networks, and peripherals with remote diagnostics and access services.

Clinical Support

Assists clinicians with EMR issues including Epic, Cerner, MEDITECH, and many others, enhancing care continuity and compliance.

Patient Support

Helps patients with appointment scheduling, portal access, billing queries, and general support to increase engagement.

HR Support

Supports employees with HR systems, payroll, benefits, onboarding, and policy queries to improve employee experience.

Support That Powers Productivity, Satisfaction, and Resilience

Faster Issue Resolution

AI‑assisted triage and routing minimize downtime with 24×7 multi‑domain support.

Better Experience for All Users

Clinicians, employees, and patients enjoy faster support with AI‑enhanced assist and self‑service.

Operational Efficiency

Data‑driven automation boosts efficiency and reduces operational cost overhead.

Governed Quality & Insight

AI‑enabled monitoring, governed workflows, and audit‑ready reporting improve compliance.

Data‑Driven Platforms Advancing Clinical Support and Workforce Resilience

ServiceFocus is HTC’s AI‑enabled ITSM platform combining omnichannel engagement, intelligent agent assist, centralized knowledge, proactive issue detection, and voice ticket creation for scalable support.

HTC MAiGE uses GenAI to deliver agent recommendations, case summaries, next‑best‑action insights, and predictive analytics to accelerate resolution and elevate experiences.