THE CLIENT

Our client is a leading state agency in the US, providing Adult Protective Services (APS).

THE BUSINESS CHALLENGES

The client was using a combination of legacy systems that lacked integration and several disparate manual processes to manage their APS tasks. This created information silos and compelled manual data entry of the APS processing information. It also delayed the disposition of APS cases and provided vulnerable adults protection, safety, and security in the least intrusive manner to help them thrive in their own living space.

To overcome the limitations of the legacy systems, manual processes, and enable the quicker disposition of APS cases, the client decided to partner with HTC Global Services.