Salesforce Application Support Analyst

Location: Madison (WI) | Employment Type: Full Time - 40 hours per week | Job Level: T2 | Work Preference: Onsite at work location address | Job Code: 241740

Job Description:

We are seeking a support professional with technical knowledge in Salesforce support to manage incident response, deployment monitoring, application monitoring, runbook execution, ticket management, and knowledge management across a multi-platform technology environment.

Key Responsibilities

Respond to alerts and triage incidents
Restore services during incident situations
Analyze P3/P4 incidents and assign them to the respective problem tickets
Monitor release health and validate service stability after deployments
Monitor dashboards and validate alerts
Detect anomalies across systems and applications
Execute troubleshooting steps based on runbooks
Restart services and clear stuck jobs when required
Resolve L2 tickets and escalate to SDL when needed
Maintain proper ticket hygiene
Update runbooks and document solutions
Create knowledge articles

Required Qualifications

Technical knowledge in Salesforce support
Experience with Datadog dashboards, log analysis, and APM tracking dashboards
Experience supporting Java applications, UI applications, and APIs
Knowledge of MuleSoft and Apigee
Familiarity with Salesforce and Guidewire
Experience with Kubernetes, Linux servers, and containers
Experience using ServiceNow

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-AS1 #LI-Onsite

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