UX Designer - Senior

Location: Dearborn (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 242039

Job Description:

Job Title:
UX Designer - Senior

Overview / Summary:
We are seeking a Senior UX Designer to create intuitive and engaging end-to-end user experiences across digital products and customer touchpoints. This role focuses on user research, interaction design, and usability to ensure experiences align with user needs, accessibility standards, and overall service design.

Key Responsibilities:

Understand user needs, behaviors, and preferences to design intuitive interactions
Map user journeys across multiple touchpoints and services
Define interaction models including gesture controls, voice commands, and touch interfaces
Structure information in a clear and logical manner
Collaborate with translators and localization specialists
Analyze the full ecosystem of services and stakeholders to ensure a cohesive experience
Integrate accessibility and universal design principles into all design work
Conduct usability testing and user experience research
Advocate for user-centered design and design excellence
Apply systems design thinking to solve complex design challenges
Design and execute OCM plans for ServiceNow modules (BCM, ITOM, ITAM, ITSM)
Collaborate with developers to enhance UX in ServiceNow Employee Center and Service Portal
Create embedded guidance and help documentation within tools
Translate technical updates into user-friendly communication
Lead editorial strategy for release notes and newsletters
Monitor adoption metrics using reporting and dashboards
Identify workflow friction points and improve process compliance and data quality
Develop and deliver training materials including guides, videos, and live coaching

Required Qualifications:

Bachelor’s Degree
5–8+ years of experience as a Senior Designer
Experience in user experience design, research, and usability testing
Strong skills in training, application training, and technical communication

Preferred Qualifications:

Experience in product design
ServiceNow certifications (e.g., Certified System Administrator)
Familiarity with Organizational Change Management (OCM) frameworks
Certification program completion

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

#LI-Onsite #LI-GL1

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