Salesforce Technical Lead – Sales/Service Cloud

Location: Fort Myers (FL) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Remote Work From Home | Job Code: 242078

Job Description:

Salesforce Technical Lead (Sales & Service Cloud)

Job Title: Salesforce Technical Lead (Sales & Service Cloud)

We are seeking a Salesforce Technical Lead with deep expertise in Sales Cloud and/or Service Cloud and working knowledge of Marketing Cloud. This role leads solution design, technical delivery, and development best practices across Salesforce platforms, with a focus on scalable implementations. The ideal candidate is a hands-on leader with strong skills in Apex, Lightning Web Components (LWC), and OmniStudio/OmniScript, along with a solid understanding of architecture, governance, and platform best practices.

Key Responsibilities:

Lead end-to-end design and technical delivery of Salesforce solutions focused on Sales Cloud and/or Service Cloud
Translate business requirements into scalable, maintainable, and high-performing technical solutions
Provide hands-on development leadership using Apex, LWC, and OmniScript/OmniStudio
Design and review integrations, automation, data models, security models, and custom development
Establish and enforce Salesforce best practices, coding standards, release management, and governance
Guide developers and admins through solution design, code reviews, and technical problem-solving
Collaborate with architects, business analysts, QA teams, and stakeholders to ensure successful delivery
Support deployment planning, environment strategy, and technical documentation
Contribute to reusable frameworks, accelerators, and technical standards
Partner with teams supporting Marketing Cloud integrations or related use cases as needed

Required Qualifications:

7+ years of Salesforce experience, including strong experience in Sales Cloud and/or Service Cloud
Proven experience in a Technical Lead or senior developer/lead role
Strong hands-on expertise in:
- Apex
- Lightning Web Components (LWC)
- OmniStudio / OmniScript
Strong understanding of Salesforce platform architecture, declarative vs. programmatic design, and integration patterns
Experience with APIs, middleware, and Salesforce security/sharing models
Demonstrated ability to follow and promote best practices in design, coding, testing, and deployment
Strong communication and stakeholder management skills.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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