Eagle STAR/PACE– L2/L3 Production Support Analyst /Developer

Location: Charlotte (NC) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 242970

Job Description:

Job Title

Senior Eagle STAR & PACE Production Support Analyst (L2/L3)

Overview / Summary

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management environment. The role involves incident management, root cause analysis, data troubleshooting, release support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development.

Key Responsibilities

Monitor, analyze, and resolve production incidents within SLA.
Perform root cause analysis (RCA) for recurring and systemic issues.
Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
Support batch processing, job monitoring, and data validation.
Handle escalations and coordinate with development and infrastructure teams.
Support release deployments and post-implementation validation.
Prepare documentation, runbooks, and knowledge articles.
Participate in Eagle STAR/PACE development activities.

Required Qualifications

Technical Skills

Strong hands-on experience with:
- Eagle STAR (Performance, Reporting)
- Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
- Oracle SQL / PL-SQL for data analysis and troubleshooting
Experience with Eagle Data Model.
Experience with job scheduling tools (Control-M / Autosys preferred).
Understanding of SDLC, change management, and production release processes.
Experience using ticketing tools such as ServiceNow or Jira.

Functional / Domain Expertise

Investment Management / Asset Management domain knowledge.
Understanding of:
- Security reference data
- Pricing and corporate actions
- Portfolio positions and transactions
- Performance measurement concepts (TWR preferred)

Experience

6+ years of overall IT experience.
4+ years of hands-on experience supporting Eagle STAR and Eagle PACE.
Experience working in an L2/L3 production support environment.

Soft Skills

Strong analytical and problem-solving skills.
Ability to work under tight reporting deadlines.
Good communication skills with business users and project management teams.
Ability to work in an onshore/offshore model.

Nice to Have

Experience with FactSet or other performance systems.
Exposure to Eagle Accounting.
Experience in performance attribution environments.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

Apply Now