Technical Program Manager

Location: Madison (WI) | Employment Type: Full Time - 40 hours per week | Job Level: T6 | Work Preference: Onsite at work location address | Job Code: 244662

Job Description:

Job Title: Technical Program Manager – Insurance & IT Service Management

Overview / Summary

We are seeking an experienced Technical Program Manager (TPM) with strong insurance domain expertise and IT Service Management (ITSM) experience to lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.

The ideal candidate will bridge Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership to ensure programs are delivered on time, within scope, with the required quality and operational readiness.

The role requires a strong understanding of the insurance value chain, including policy administration, underwriting, claims, billing, customer servicing, and insurance technology platforms, along with hands-on knowledge of ITSM processes.

Key Responsibilities

Lead complex technology programs across application modernization, insurance platforms, service operations, and digital transformation initiatives.
Coordinate across Business, Product, Engineering, Infrastructure, IT Operations, Architecture, Security, Vendors, and senior leadership.
Ensure programs are delivered on time, within scope, and with the required quality and operational readiness.
Apply understanding of the insurance value chain, including policy administration, underwriting, claims, billing, and customer servicing.
Support programs involving insurance technology platforms and IT Service Management processes.

Required Qualifications

Experience as a Technical Program Manager (TPM).
Strong insurance domain expertise.
IT Service Management (ITSM) experience.
Strong understanding of the insurance value chain, including:
- Policy administration
- Underwriting
- Claims
- Billing
- Customer servicing
- Insurance technology platforms
Hands-on knowledge of ITSM processes.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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