MDM & Mobile Operations Support Engineer

About the Role:

We are seeking an MDM & Mobile Operations Support Engineer with 4 years to 6 years of experience in MDM, endpoint management or enterprise mobile support.

Requirements:

• Hands-on Microsoft Intune administration, device enrollment, configuration and application deployment.
• iOS/iPadOS troubleshooting, Apple Business Manager fundamentals and device provisioning.
• Device compliance monitoring, onboarding, offboarding and lifecycle management.
• Incident, service request and escalation management.
• Basic knowledge of Microsoft Entra ID, MFA and mobile security policies.

Good to Have:

• Exposure to Smarsh Capture Mobile, MobileGuard, Proofpoint or similar platforms.
• Understanding of SMS/MMS capture validation and mobile communication archiving
• SIM/eSIM activation, carrier coordination and mobile number management.
• Basic PowerShell scripting, Excel reporting and inventory reconciliation.
• Familiarity with Hampro, where applicable.

Technical Skills / Certifications:

• Microsoft Intune, Apple Business Manager fundamentals, iOS/iPadOS administration.
• Microsoft 365, Entra ID fundamentals, ITSM tools such as ServiceNow.
• Microsoft MD-102 and ITIL Foundation preferred.
• Basic PowerShell and reporting skills advantageous.

Key Responsibilities:

• Provide L2 operational backup to the US Onshore MDM Team.
• Handle device enrollment, provisioning, application deployment and compliance checks.
• Troubleshoot standard iOS/iPadOS and Intune issues.
• Perform routine Smarsh/MobileGuard capture validation and reconciliation following KT.
• Coordinate mobile carrier requests, SIM/eSIM activation and device replacements.
• Maintain operational reports, inventory records, SOPs and ticket updates.
• Escalate complex incidents to the offshore L3 or onshore specialists.
• Participate in KT, shadowing and cross-training activities.

#LI-Hybrid #LI-KS2