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Ensure seamless reliability, scalability, and performance of mission-critical digital platforms through HTC’s comprehensive, AI-integrated Site Reliability Engineering services that transform IT operations into proactive, automated resilience.
Capabilities
SRE Assessment & Strategy
SRE Assessment & Strategy
We evaluate your current operational maturity against our SRE CARE Readiness Index to create a tailored roadmap, define business-aligned Service Level Objectives (SLOs), and rationalize your toolchain.
- Comprehensive maturity evaluations and roadmaps for SRE adoption
- Customized SLO/SLA frameworks aligned to business KPIs
Platform Reliability Engineering
Platform Reliability Engineering
- Service Level Management: Definition and management of SLIs, SLOs, and error budgets aligned with business objectives
- Observability Implementation: Full-stack monitoring setup with metrics, logs, and traces integration
- Incident Response Optimization: Automated incident detection, triage, and response workflows
- Chaos Engineering: Proactive resilience testing through controlled failure injection and recovery validation
Automation & AIOps Integration
Automation & AIOps Integration
- Toil Elimination Programs: Systematic identification and automation of repetitive operational tasks
- AI-Driven Operations: Predictive analytics for issue prevention and autonomous remediation
- Release Engineering: Automated deployment pipelines with canary releases and rollback capabilities
- Capacity Management: Intelligent resource planning and auto-scaling based on demand patterns
Continuous Reliability Operations
Continuous Reliability Operations
- 24x7 Reliability Management: Round-the-clock monitoring and support with global delivery model
- Performance Optimization: Continuous performance tuning and bottleneck resolution
- Post-Incident Analysis: Blameless postmortems and continuous improvement implementation
- Reliability Reporting: Executive dashboards and business-aligned reliability metrics
What we enable
Cost Efficiency
Realize up to 55% reduction in operational costs through proactive incident management and AI-driven automation.
Dramatically Improve Stability
Achieve up to a 30-40% reduction in P1 incidents and service availability of 99.95% or higher.
Accelerate Incident Resolution
Mean Time to Recovery (MTTR) by 50-80% with AI-driven root cause analysis and automated remediation.
Increase Release Velocity
Confidently accelerate your time-to-market by 20-40% by embedding reliability guardrails directly into your CI/CD pipelines.
Accelerate toward outcomes
Our partners
PRODUCTS
