With the number of end users, devices, and applications increasing every day, your hospital needs to swiftly provide solutions to meet all end user technical queries. Our qualified and experienced resources can become the extension of your IT team. Our resources handle any number of calls and take remedial actions during the first-level of contact instead of escalating the issue to the next level. We offer flexible engagement models – onshore remote, offshore, and a combination of both – with well-established SLA agreements. Our Technical Service Desk achieves high First-Level Resolution (FLR) rates as our skilled resources can quickly and accurately locate knowledge base articles used for resolution. Our comprehensive and thorough understanding of knowledge management industry best practices enables us to resolve many of your issues without escalation to higher tiers of support. We cover:Assurance of best end-user support experience and faster resolution
We limit the impact of IT issues
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