Assurance of best end-user support experience and faster resolution

With the number of end users, devices, and applications increasing every day, your hospital needs to swiftly provide solutions to meet all end user technical queries. Our qualified and experienced resources can become the extension of your IT team. Our resources handle any number of calls and take remedial actions during the first-level of contact instead of escalating the issue to the next level. We offer flexible engagement models – onshore remote, offshore, and a combination of both – with well-established SLA agreements.

We limit the impact of IT issues

Our Technical Service Desk achieves high First-Level Resolution (FLR) rates as our skilled resources can quickly and accurately locate knowledge base articles used for resolution. Our comprehensive and thorough understanding of knowledge management industry best practices enables us to resolve many of your issues without escalation to higher tiers of support. We cover:

  • Status inquiries
  • Email administration
  • System hardware issues
  • Session troubleshooting
  • Routine password resets
  • Incident and service requests
  • Triaging and escalating (or dispatching to the vendor)

We power modern healthcare professionals

The support we provide is based on the customer-oriented IT Infrastructure Library (ITIL) to promote effective IT service management (ITSM), ensuring that service requests are managed in a streamlined way. With us, you can be assured of:

    • Quick call resolution
    • Omni-channel support
    • 24x7x365 support coverage
    • Qualified and experienced support staff
    • Flexible staffing pricing models
    • Smooth integration into client teams
We power modern healthcare professionals
Delivering IT Support Par Excellence
Success Story
IT Service Desk
Delivering IT Support Par Excellence
Improving End User Experience With A Winning Team
Success Story
Field Support Services
Improving End User Experience With A Winning Team

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