Shared Services & GBS Select 2026

September 13–15, 2026 | San Diego
The Last Mile of GBS Is Where the Exceptions Begin

At Shared Services & GBS Select 2026, discover how HTC Global Services is bringing together Agentic AI, intelligent automation, analytics, and human expertise to help enterprises navigate these complexities and move toward more adaptive, connected, and intelligent business operations.

Taking GBS Beyond the Happy Path

The next opportunity for GBS is not simply automating more transactions. It is improving how operations respond when work moves outside the standard process. HTC’s Business Process Services bring together AI, Agentic AI, automation, analytics, domain expertise, and global delivery to help enterprises simplify complexity, improve efficiency, and make operations more responsive across industries.

Our capabilities:

Corporate Business Services

Transforming Finance & Accounting, HR, and Supply Chain operations with AI, automation, and process expertise to drive efficiency, agility, and measurable business outcomes.

Customer Experience Services

Delivering AI-powered, omnichannel customer and employee experiences that accelerate resolution, improve service quality, and enhance every interaction.

Intelligent Document Processing (IDP)

Turning physical and born-digital documents into trusted, process-ready data using AI-powered capture, classification, extraction, and validation to accelerate workflows across Finance, HR, and Supply Chain.

Business Outcomes That Move GBS Forward

Streamline processes and reduce manual effort through AI and automation.

Deliver faster, more connected and personalized support across channels.

Improve process consistency, information accuracy, and governance.

Turn operational and document data into more accessible, actionable insights.

Build operations that can respond more effectively to changing business and customer needs.

Event Attendees

Ganapathy
Ganapathy S
Senior Director, BPS

 

Adnan Saulat
Adnan Saulat
SVP, Data & AI

 

Romit Gupta
Romit Gupta
SVP, BPS

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