Salesforce CX Cloud Architect

Location: Madison (WI) | Employment Type: Full Time - 40 hours per week | Job Level: T5 | Work Preference: Onsite at work location address | Job Code: 240350

Job Description:

Responsibilities

Analyze business needs and design scalable Salesforce solutions that address complex functional and technical challenges.
Lead the development, customization, and deployment of Salesforce applications using Apex, Visualforce, Lightning Web Components, and related technologies.
Implement and maintain secure and reliable integrations between Salesforce and external systems using APIs and middleware tools.
Customize Salesforce objects, workflows, layouts, and configurations to align with evolving business processes.
Ensure solution quality through thorough testing, code reviews, and structured deployment practices.
Maintain clear technical documentation covering design, development, and configuration decisions.
Partner closely with business analysts, product owners, and stakeholders to provide technical guidance and deliver high impact solutions.
Provide ongoing support, enhancements, and optimization for Salesforce applications in production.

Required Skill

Bachelor’s degree or equivalent in a relevant field with over eight years of hands on experience in Salesforce development and architecture.
Strong expertise in Salesforce Financial Cloud and CX Cloud with recent experience delivering solutions using Lightning Web Components.
Proven ability to design scalable enterprise solutions, perform code reviews, and provide technical leadership and mentoring to development teams.
Solid experience integrating Salesforce with middleware platforms such as MuleSoft, Boomi, or Apigee, as well as communication platforms like Genesys, Five9, Twilio, or similar technologies.

Desired Skill

Experience managing CI CD based deployments using tools such as Copado or equivalent pipelines.
Strong understanding of Salesforce best practices, application lifecycle management, and enterprise integration patterns.
Ability to collaborate effectively with cross functional teams and translate complex business requirements into robust technical solutions.

Interested candidates are encouraged to apply to this job and take the next step in building innovative Salesforce solutions.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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