US Voice Support

Job Description

The role primarily requires strong international voice process experience, excellent communication skills, and the ability to handle customer queries efficiently while ensuring a positive support experience.

Key Responsibilities:

• Candidate should have prior work experience in International voice support (US/UK/EU).
• Respond to and resolve tickets over calls in a timely and professional manner.
• Troubleshoot hardware, software, and basic networking issues.
• Escalate complex problems to second-level support teams
• Maintain accurate records and documentation
• Assist with user account setup, access, and other user related tasks.
•  Ensure high levels of customer satisfaction through effective communication and problem resolution. 

Required Skills & Qualifications:

• 1 to 4 years of experience in an international voice process is mandatory.
• Excellent verbal communication and customer handling skills.
• Strong interpersonal, problem-solving, and multitasking abilities.
• Willingness to work in US/rotational shifts.
• Basic understanding of technical support concepts such as hardware, software, or networking will be an added advantage.
• Prior experience in technical support/service desk roles is preferred but not mandatory.