Project Manager

Location: Baltimore (MD) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 242308

Job Description:

Job Title
Senior Product Manager (Medicaid Eligibility & Enrollment)

Overview / Summary
Seeking a Project Manager to serve as a Senior Product Manager on a Medicaid eligibility outcomes pilot team. This cross-functional, outcome-focused team is responsible for improving Medicaid eligibility, enrollment, and renewal outcomes. The role provides strategic leadership, owns product vision and KPIs, and collaborates with stakeholders across policy, operations, and technology to deliver measurable improvements aligned with program goals and compliance requirements.

Key Responsibilities

Serve as Senior Product Manager, providing strategic leadership and cross-functional direction across policy, operations, eligibility, and IT functions
Define and manage product vision aligned with Medicaid program goals, compliance constraints, and outcome targets
Establish, track, and report on KPIs related to beneficiary and worker outcomes
Drive prioritization using user research, performance data, policy constraints, and engineering feasibility
Facilitate stakeholder engagement and present recommendations to senior leadership to secure alignment
Collaborate with state staff to analyze and improve Medicaid eligibility, enrollment, and renewal processes
Translate user needs and policy requirements into product roadmaps, backlogs, and acceptance criteria
Partner with cross-functional teams to deliver features from concept through launch and post-launch measurement
Convert research insights into prototypes, service design improvements, and technical solutions
Ensure all product changes meet federal and state compliance requirements

Required Qualifications

Minimum 7 years of experience as a Product Manager, including 3 years in complex, regulated, or large-scale environments (e.g., government, healthcare, financial services)
Minimum 2 years in a product lead capacity overseeing cross-functional delivery and owning product vision, roadmap, and prioritization
Experience delivering a digital feature or product end-to-end with measurable outcomes
Ability to navigate legal, regulatory, policy, operational, and technical constraints across multiple stakeholders
Experience defining product vision, success criteria, and managing roadmaps, backlogs, and prioritization frameworks
Proven use of qualitative research and quantitative data to drive product decisions
Experience delivering products using iterative, incremental approaches
Strong skills in workflow mapping, prioritization, and translating business needs into requirements and user stories
Strong written and verbal communication skills across executive, technical, and operational audiences
Demonstrated ability to collaborate with engineering, design, business analysts, policy, and program teams

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

PAY TRANSPARENCY TAGLINE:

For information on the compensation range and an overview of benefits offered by HTC Global Services, please email compensationrange@htcinc.com. Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.

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