Network Administrator

Job Title:
Network Administrator (Enterprise Infrastructure & SD-WAN)

Overview / Summary:
The Network Administrator will support enterprise network and identity services within the Network Operations Center. This role focuses on deployment, operations, troubleshooting, and maintenance of network infrastructure, including SD-WAN, PKI, and secure authentication services. The position requires collaboration with IT teams and agency staff to ensure reliable and secure network performance across multiple locations.

Key Responsibilities:

• Support enterprise network and identity initiatives, including SD-WAN, PKI lifecycle management, and secure authentication services
• Monitor, identify, and remediate issues within enterprise network and identity services
• Troubleshoot network connectivity on Windows-based systems and mobile devices
• Deploy, configure, and support switches, wireless access points, and network solutions
• Perform network installations, upgrades, and infrastructure lifecycle management
• Conduct firmware, software, and security upgrades across network platforms
• Manage and resolve tickets related to network, authentication, and connectivity issues
• Create, maintain, and improve network documentation and diagrams
• Coordinate testing and validation of network and identity solutions
• Collaborate with Network, Security, Server Hosting teams, and other stakeholders
• Provide technical support to IT and non-IT staff for network-related issues
• Track tasks and provide regular status updates to the project manager
• Follow change management processes and adhere to IT/security policies
• Assist with physical network tasks including equipment installation and racking
• Travel to remote sites across the state as required

Required Qualifications:

• 3+ years of experience with enterprise network infrastructure and LAN administration
• 3+ years of experience installing, configuring, and troubleshooting switches and wireless access points
• 3+ years of experience with SD-WAN, PKI, and secure authentication services
• 3+ years of experience troubleshooting network connectivity on Windows and mobile devices
• 3+ years of experience creating and maintaining network documentation and diagrams
• Associate’s degree in a relevant field or high school diploma with equivalent work experience
• Ability to lift up to 40 lbs and work on ladders
• Valid driver’s license and ability to travel to remote locations
• Strong verbal and written communication skills
• Ability to work independently and in a team environment

Preferred Qualifications:

• Network certifications from CompTIA, Cisco, or Microsoft (active or inactive)
• Cisco Networking Academy or similar training/bootcamp experience

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