ServiceNow Software Engineer – Enterprise Architecture & Application Portfolio Management

Location: Dearborn (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Hybrid | Job Code: 243853

Job Description:

Job Title

ServiceNow Software Engineer – Enterprise Architecture & Application Portfolio Management

Overview

We are seeking a Software Engineer with strong expertise in ServiceNow Enterprise Architecture, with a focus on Business Application Lifecycle Management (BALM). This role is responsible for designing, implementing, and managing application lifecycle strategies that improve visibility, governance, and optimization across the enterprise application portfolio.

The ideal candidate has a strong ServiceNow technical background, a systems-thinking approach, and the ability to translate enterprise architecture strategies into scalable platform solutions. Experience with front-end development is a plus.

Work Location: Remote (Local candidates preferred for occasional onsite collaboration.)

Key Responsibilities

Design and implement Business Application Lifecycle Management (BALM) capabilities within ServiceNow.
Configure and extend ServiceNow Enterprise Architecture modules, including Application Portfolio Management (APM), CMDB, and ITBM/SPM.
Define and maintain application lifecycle states, standards, and governance models.
Integrate ServiceNow with upstream and downstream systems to support accurate lifecycle data.
Partner with enterprise architects, product teams, and business stakeholders to identify application rationalization opportunities.
Develop dashboards and reporting for application health, cost, usage, and lifecycle management.
Automate lifecycle workflows, including application onboarding, assessment, modernization, and retirement.
Ensure data quality, integrity, and consistency within CMDB and application portfolio records.
Contribute to platform scalability, performance optimization, and ServiceNow best practices.

Required Qualifications

Bachelor's degree.
3–6+ years of ServiceNow development or platform engineering experience.
Hands-on experience with ServiceNow Enterprise Architecture and/or Application Portfolio Management (APM).
Strong knowledge of Business Application Lifecycle Management (BALM) concepts and implementation.
Proficiency in JavaScript and ServiceNow scripting, including Glide APIs.
Experience with ServiceNow platform configuration and customization.
Experience with front-end technologies including HTML, CSS, JavaScript, and one or more frameworks such as React, Angular, or Vue.js.
Knowledge of application portfolio governance, lifecycle management, and rationalization methodologies.
Experience working with CMDB, data modeling, and service mapping.
Strong analytical, problem-solving, and cross-functional collaboration skills.

Preferred Qualifications

ServiceNow certifications such as CSA, CAD, APM, or Enterprise Architecture.
Experience with UX/UI best practices for ServiceNow applications and dashboards.
Experience with API integrations, microservices, or cloud platforms such as Azure or AWS.
Familiarity with Agile delivery methodologies and product-centric operating models.

Required Technical Skills

ServiceNow
JavaScript
HTML
CSS
React
Angular
Vue.js
Data Modeling
CMDB
Application Portfolio Management (APM)
Business Application Lifecycle Management (BALM)

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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