Senior AI Engineer – Microsoft Dynamics 365 & Copilot Studio

Location: Dearborn (MI) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Onsite at work location address | Job Code: 243904

Job Description:

Job Title

Senior AI Engineer – Microsoft Dynamics 365 & Copilot Studio

Overview

We are seeking an experienced Senior AI Engineer with expertise in Microsoft Dynamics 365 and Microsoft Copilot Studio to develop intelligent applications, AI-powered automation, and data-driven solutions. The ideal candidate will have experience building AI capabilities within the Dynamics 365 ecosystem while leveraging modern AI technologies to improve business processes and user experiences.

Key Responsibilities

Design and develop AI-powered applications and intelligent automation solutions.
Analyze business requirements and develop AI models, algorithms, and applications to solve complex business problems.
Build data-driven applications that transform data into actionable insights.
Develop AI solutions using technologies such as:
- Generative AI
- Deep Learning
- Natural Language Processing (NLP)
- Image Processing
- Cognitive Automation
- Intelligent Process Automation
- Reinforcement Learning
- Virtual Assistants
Design, configure, and deploy AI conversational agents using Microsoft Copilot Studio.
Integrate AI capabilities within Microsoft Dynamics 365.
Leverage Azure OpenAI, Azure Cognitive Services, and external knowledge sources for AI-powered solutions.
Optimize AI performance through prompt engineering, topic configuration, and continuous monitoring.
Customize Microsoft Dynamics 365, including:
- Forms
- Tabs
- Sections
- Sub-grids
- Web Resources
- iFrames
- Navigation
- Ribbon Customization
- Solutions and Sitemap customization
Develop Plug-ins, Workflows, and Business Process Flows (BPF).
Develop CRM portals and custom portal solutions.
Build integrations using Power Automate, Logic Apps, Azure Functions, and Web APIs.
Develop Model-Driven Apps and Canvas Apps using Microsoft Power Apps.
Collaborate with technical stakeholders to deliver scalable solutions.
Participate in technical design discussions and code reviews.
Create and maintain technical documentation.
Troubleshoot technical issues, data challenges, and application performance.
Perform debugging, unit testing, QA support, and ongoing code maintenance.
Support continuous improvement throughout Agile development processes.

Required Qualifications

Bachelor's Degree.
3–5 years of relevant professional experience.
Experience with Microsoft Dynamics 365.
Experience with Microsoft Copilot Studio and AI/Copilot integrations.
Experience with C#, JavaScript, and ASP.NET.
Experience with GitHub or Git-based source control.
Experience with Power Apps, Azure DevOps, Plug-in Development, and Workflows.
Strong understanding of Generative AI concepts, Prompt Engineering, and Large Language Models (LLMs).
Experience with Azure OpenAI, Azure Cognitive Services, or Microsoft AI SDKs.
Experience integrating Azure services using Power Automate, Logic Apps, Azure Functions, and Web APIs.
Strong analytical, problem-solving, and communication skills.
Ability to collaborate effectively with cross-functional technical teams.

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

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