IT Support Technician – Desktop & Classroom Technology

Job Title : IT Support Technician

Position Overview

Build a strong foundation in IT while supporting faculty, staff, and students in a collaborative technology environment. This role focuses on frontline technical support, workstation deployment, classroom and audiovisual technology, and day-to-day endpoint support while working alongside experienced IT professionals.

What You'll Do

• Provide frontline technical support in person, remotely, and through a service request process

• Troubleshoot Windows and macOS computers, software, user accounts, printers, peripherals, and connectivity issues

• Set up workstations, replace equipment, assist with employee onboarding/offboarding, and support office moves

• Support classroom, conference room, and audiovisual technologies including displays, projectors, microphones, cameras, speakers, and conferencing systems

• Perform routine equipment checks to help ensure classrooms and meeting spaces are ready for use

• Assist with computer deployment, approved software installation, peripheral configuration, device enrollment, and operating system updates

• Help maintain technology inventory, standardized workstation configurations, and documentation

• Escalate complex technical issues to senior IT staff when appropriate

Required Qualifications

• High school diploma or equivalent

• Demonstrated knowledge or experience supporting computers, technology, or end users

• Basic knowledge of computer hardware, software, operating systems, and peripherals

• Ability to troubleshoot common computer and technology problems

• Familiarity with Windows environments

• Strong customer service, communication, and interpersonal skills

• Ability to learn new technologies and follow established technical procedures

Preferred Qualifications

• Associate degree or technical certification in Information Technology, Computer Science, Information Systems, or a related field

• Familiarity with one or more of the following:

  • Windows 10/11

  • macOS

  • Microsoft 365

  • Basic networking concepts

  • Active Directory

  • Microsoft Intune

  • Jamf

  • Mobile devices

  • Classroom or audiovisual technology

  • Microsoft Teams, Zoom, or similar conferencing technologies