IN THE NEWS | August 14, 2023

HTC Global Services has been named a Contender in the ISG® PROVIDER LENS™ 2023 under quadrants: Business Transformation Services, Digital Innovation Services, and Managed Services, while also being recognized as a Product Challenger under Platform Modernization Services for the Retail & CPG series quadrant report for the U.S. market.

This study assesses business and IT providers that enable retail and CPG firms to re-engineer, advance, and sustain to facilitate survival and competitiveness in today’s digital consumer reality.

Further, it explores the convergence and transformation of the Retail and CPG industries in the post-COVID-19 era as the lines between the traditional retail and CPG companies are becoming blurred. Omnichannel commerce utilizing mobile, social, internet, and in-person sales and marketing is thus vital to retailers and CPG companies. New IT approaches like headless commerce based on micro-services architectures are paving the way forward.

Retail and CPG companies are increasingly leveraging the data they collect on customers via analytics and business intelligence tools to gain insights into customer behavior, optimize inventory management, and improve operational efficiency. They utilize advanced analytics techniques such as ML and AI to analyze large volumes of data and make data-driven decisions in demand forecasting store layout and supply chain optimization, which enable them to improve, transform, innovate, and manage regardless of market changes.

HTC Global Services’ business roadmap for future retail and CPG services is based on anticipating, following, and responding to key sector changes in deriving business value. It is done through gaining value from data using AI, expanding cloud and platform modernization initiatives, addressing clients’ cost-takeout needs. Also, plans in the offing include improving CX and EX both for in-store and e-commerce, ensuring agility and faster time to market.

“HTC is an emerging industry player with a promising portfolio of services, IP, and technology partnerships.”
– Philip Carnelley.

About The Report

The ISG^® Provider Lens™ is a research report that compares provider strengths, challenges, and competitive differentiators of Retail & CPG technology service providers in the U.S. market.