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Consumer Services

Accelerating Intelligent, Connected Experiences Across the Consumer Value Chain with AI

Transforming Consumer Experiences with Digital Innovation

HTC Global Services empowers global leaders in Retail & CPG, Logistics, and Travel, Hospitality & Airlines to transform their operations, elevate customer experiences, and drive profitable growth. Through AI-powered insights, digital modernization, and industry-specific accelerators, we help businesses adapt to rapidly changing consumer demands while optimizing cost and operational efficiency across the value chain.

Industry Verticals We Serve

Retail and Consumer Goods

HTC transforms retail and CPG enterprises with AI-driven personalization, omnichannel commerce, and intelligent store operations. We help brands optimize supply chains, engage customers at scale, and accelerate digital-first, data-powered growth.

Travel & Hospitality

We empower travel, hospitality, and airline businesses to deliver seamless, personalized guest experiences and modernize legacy systems. From smart reservations to immersive digital touchpoints, our solutions enhance loyalty, efficiency, and service excellence


Transportation & Logistics

HTC transforms retail and CPG enterprises with AI-driven personalization, omnichannel commerce, and intelligent store operations. We help brands optimize supply chains, engage customers at scale, and accelerate digital-first, data-powered growth.

Our Solutions across Consumer Services

Digital Transformation & Strategy Consulting

Digital Transformation & Strategy Consulting

Digital Transformation & Strategy Consulting

Helping clients navigate digital transformation with strategic roadmaps, modernization plans, and innovation-led initiatives.

  • Business & digital strategy roadmaps
  • Digital maturity assessments
  • AI/ML use case discovery
  • Legacy modernization blueprints
  • Innovation labs & rapid PoCs
Customer Experience (CX) and Digital Guest Solutions

Customer Experience (CX) and Digital Guest Solutions

Customer Experience (CX) and Digital Guest Solutions

Delivering seamless, personalized omnichannel experiences with GenAI, MarTech, and loyalty programs.

  • Omnichannel journey design (web, mobile, kiosk)
  • GenAI for content & campaign automation
  • Loyalty program design & personalization
  • Customer 360 implementations
  • MarTech integration & optimization
Cloud & Infrastructure Modernization

Cloud & Infrastructure Modernization

Cloud & Infrastructure Modernization

Modernizing legacy systems with scalable cloud platforms, automation, and resilient infrastructure.

  • Cloud migration (Azure, AWS, GCP)
  • Cloud FinOps & cost optimization
  • ITOM, Dynatrace & observability
  • Infra monitoring & helpdesk
  • Business continuity & disaster recovery
Data Analytics & AI Solutions

Data Analytics & AI Solutions

Data Analytics & AI Solutions

Driving efficiency and insights through predictive analytics, GenAI, and automated data intelligence.

  • Forecasting & pricing with predictive analytics
  • SKU-level risk modeling & shrink prediction
  • Contracts intelligence with GenAI
  • Cloud data lakes & MLOps frameworks
  • ESG dashboards & KPI automation
eCommerce, Mobility & Unified Retail

eCommerce, Mobility & Unified Retail

eCommerce, Mobility & Unified Retail

Building seamless omnichannel experiences across B2B/B2C.

  • B2B/B2C eCommerce platform development
  • Mobile features: Scan & Shop, curbside, loyalty
  • Dark store & digital backroom enablement
  • Marketplace & subscription management
  • POS modernization & unified checkout
Supply Chain Visibility & Logistics Optimization

Supply Chain Visibility & Logistics Optimization

Supply Chain Visibility & Logistics Optimization

Enabling real-time, data-led supply chain intelligence from warehouse to last-mile.

  • Control towers for real-time visibility
  • Smart WMS & warehouse enhancements
  • TMS integration & freight audit
  • Mid/last mile delivery optimization
  • Fleet telematics & smart routing
Business Process Services (BPS)

Business Process Services (BPS)

Business Process Services (BPS)

Streamlining operations through process automation, digitization, and AI-enabled support.

  • Order & returns management automation
  • Product catalog digitization & OCR
  • Finance & accounting BPS (Retail & Hospitality)
  • Claims & contract lifecycle automation
  • AI-augmented customer support
Quality Assurance and Quality Engineering

Quality Assurance and Quality Engineering

Quality Assurance and Quality Engineering

Ensuring high-performing, accessible, and reliable systems through AI-led testing and QA.

  • Test advisory & shift-left strategy
  • Automated regression & performance testing
  • Mobile, UX & accessibility validation
  • SAP migration & app testing
  • AI-enabled quality engineering
Modernization & Application Services

Modernization & Application Services

Modernization & Application Services

Modernizing legacy systems and enabling agile, scalable applications for core industries.

  • Legacy lift & shift strategies
  • Application re-engineering & rationalization
  • Low-code/no-code platform enablement
  • SAP/Oracle modernization
  • Full-cycle ADM & AMS services
Salesforce Services

Salesforce Services

Salesforce Services

As a Salesforce partner, we offer a range of services related to the implementation and management of the Salesforce platform, including Salesforce Data Cloud implementations and contact center modernization.

Enterprise Platforms & Integration

Enterprise Platforms & Integration

Enterprise Platforms & Integration

We implement and integrate various enterprise solutions, such as CRM, ERP, and PMS, to unify operations and enhance the guest experience.

Digital Engineering & Commerce

Digital Engineering & Commerce

Digital Engineering & Commerce

We design, build, and optimize next-generation digital touchpoints and commerce platforms to drive customer engagement and sales.

Managed Services and IT Support

Managed Services and IT Support

Managed Services and IT Support

We provide ongoing support and management for our clients’ IT infrastructure and applications. This includes 24/7 monitoring, helpdesk support, and proactive maintenance to ensure system reliability and security.

AI and Intelligent Automation Services

AI and Intelligent Automation Services

AI and Intelligent Automation Services

We leverage AI and ML for advanced automation and logistics decision-making, including AI-driven demand forecasting and predictive fleet maintenance.

IoT Integration Services

IoT Integration Services

IoT Integration Services

We deploy connected logistics ecosystems for real-time asset tracking and management, including fleet telematics and smart warehouse solutions.

Digital Engineering Services

Digital Engineering Services

Digital Engineering Services

This service is dedicated to creating seamless and personalized digital experiences for customers through design thinking, prototyping, and the development of digital portals and commerce solutions.

Last-Mile Delivery Optimization

Last-Mile Delivery Optimization

Last-Mile Delivery Optimization

We offer specialized services focused on optimizing the final delivery segment, including route planning and delivery tracking.

Application Development and Maintenance

Application Development and Maintenance

Application Development and Maintenance

We design, create, and provide ongoing support for custom applications that meet the unique needs of our clients. This includes AI-enabled ADM services, low-code/no-code development, and application rationalization and modernization.

The technologies that deliver impact

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AI & Generative AIarrow-up-down
AI & Generative AIarrow-up-down

Enables hyper-personalization, intelligent automation, customer sentiment analysis, ESG compliance, shrink prediction, and contracts intelligence across industries.

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Customer 360 & Personalization Enginesarrow-up-down
Customer 360 & Personalization Enginesarrow-up-down

Consolidates disparate customer data to deliver real-time insights, loyalty management, and contextual experiences across digital and physical channels.

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Cloud & FinOps Platformsarrow-up-down
Cloud & FinOps Platformsarrow-up-down

Ensures scalable infrastructure, workload optimization, and up to 30% cost savings via GCP/Azure migration, cloud-native design, and observability tools.

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Data Engineering & Insights Platformsarrow-up-down
Data Engineering & Insights Platformsarrow-up-down

Supports real-time analytics, sustainability tracking, traceability, demand forecasting, and AI-led KPI monitoring across consumer-facing operations.

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Unified Commerce Platformsarrow-up-down
Unified Commerce Platformsarrow-up-down

Bridges digital and in-store experiences with integrations across POS, loyalty, OMS, WMS, and eCommerce platforms—enabling seamless omnichannel engagement.

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Supply Chain Control Towers & Predictive Logisticsarrow-up-down
Supply Chain Control Towers & Predictive Logisticsarrow-up-down

Offers real-time visibility, delay prediction, inventory optimization, and shrink forecasting across transportation, distribution, and retail nodes.

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Digital Testing & Automation Frameworksarrow-up-down
Digital Testing & Automation Frameworksarrow-up-down

AI-driven test engineering with reusable asset libraries, enabling accelerated releases, regression optimization, and 50% defect leakage reduction.

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Smart Store & Dark Store Technologiesarrow-up-down
Smart Store & Dark Store Technologiesarrow-up-down

Power intelligent store operations, micro-fulfillment, and digital shelf management for grocery, fashion, and travel retailers.

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DevSecOpsarrow-up-down
DevSecOpsarrow-up-down

Improves the speed, reliability, and security of technology deployments through agile software delivery methodologies, automated testing, and continuous integration/delivery

Success stories

From Shrink to Strength
Retail - Surplus-to-Value (S2V), Consumer Services
From Shrink to Strength
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Adding A Dash Of Quality To The Transformation Table
Food Processing, Testing QA
Adding A Dash Of Quality To The Transformation Table
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A Leading Retailer Boosts Their Operational Efficiency With HTC’s Monitoring Solution
Infrastructure Monitoring Solution, Cloud
A Leading Retailer Boosts Their Operational Efficiency With HTC’s Monitoring Solution
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Speeding Up Freight, Fleet, And Warehouse Management With SAP Services
Manufacturing, SAP
Speeding Up Freight, Fleet, And Warehouse Management With SAP Services
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A Shopping Experience With A Difference
Retail, Consumer Services
A Shopping Experience With A Difference
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Hospitality Giant Hastens Time-to-market With HTC’s Test Automation Solution
Consumer Services, Test Automation Solution
Hospitality Giant Hastens Time-to-market With HTC’s Test Automation Solution
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Captivating, Cost-Effective, And Impactful Trainings At A Renowned Theme Park
Hospitality and Entertainment
Captivating, Cost-Effective, And Impactful Trainings At A Renowned Theme Park
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Ensuring Quick and Cost-effective Ticket Resolution
Retail, Consumer Services
Ensuring Quick and Cost-effective Ticket Resolution
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Our insights

Powering Smart Stores: How Edge Computing & OpenShift Are Transforming Retail

Blog

Retail and Consumer Goods, Cloud & Infrastructure
Powering Smart Stores: How Edge Computing & OpenShift Are Transforming Retail
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Reimagining Retail with AI, Cloud, and Data That Deliver

Video

HTC’s Retail & CPG Services, AI & Automation
Reimagining Retail with AI, Cloud, and Data That Deliver
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HTC's Surplus-to-Value (S2V) Agentic AI Playbook for Retail

Brochure

Retail and Consumer Packaged Goods
HTC's Surplus-to-Value (S2V) Agentic AI Playbook for Retail
Download
Rethink Retail. Reimagine Every Aisle.

Brochure

Retail and Consumer Packaged Goods, AI and Automation
Rethink Retail. Reimagine Every Aisle.
Download
The Hyper-Personalization Revolution: Transforming UX for the Digital Age

Blog

Digital
The Hyper-Personalization Revolution: Transforming UX for the Digital Age
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AI-Powered Retail: Driving Hyper-Personalization & Automation

Blog

Consumer Services, Digital
AI-Powered Retail: Driving Hyper-Personalization & Automation
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Achieving Peak Performance: How To Optimize Your Database Servers

Blog

Cloud & Infra Services, Cloud & Infra Services
Achieving Peak Performance: How To Optimize Your Database Servers
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Designing The Invisible: Navigating UX Challenges And Opportunities In Pervasive Computing

Blog

Digital
Designing The Invisible: Navigating UX Challenges And Opportunities In Pervasive Computing
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Navigating The Labyrinth Of Chatbots Combined With NLP

White Paper

Navigating The Labyrinth Of Chatbots Combined With NLP
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Software Development With LCNC: A Walk In The Park

Blog

Application Development & Maintenance
Software Development With LCNC: A Walk In The Park
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AIoT And Its Impact On ESG Transformation

White Paper

AIoT And Its Impact On ESG Transformation
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Revolutionizing Customer Journeys With Next-Gen Store Experiences

Blog

Consumer Services, Retail
Revolutionizing Customer Journeys With Next-Gen Store Experiences
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Future-Proofing Enterprises With Apache Kafka: Real-Time Data Management And Integration

Blog

Data and Insights
Future-Proofing Enterprises With Apache Kafka: Real-Time Data Management And Integration
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It’s Not Just The Tech: Does Your Digital Front Door Say “Welcome”?

Blog

Health, Digital
It’s Not Just The Tech: Does Your Digital Front Door Say “Welcome”?
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The Receiving Dock: A Blind Spot In Retail

Blog

Consumer Services, Retail
The Receiving Dock: A Blind Spot In Retail
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Excellence in numbers

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25+
years of domain experience
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30+
customers
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2500+
Associates with specialized domain and technical skills

Our partners

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