Maximize Customer Satisfaction with our Application Maintenance and Support Services
Sustaining smooth operations and exceptional customer satisfaction is non-negotiable in the insurance industry. That’s where HTC Global Services makes a difference. With over 30 years of IT application maintenance and support expertise, we help insurers increase the ease of doing business by streamlining critical functions across policy issuance, claims processing, and underwriting.
Our effective maintenance and support models elevate your value stream, ensuring system reliability, data security, and compliance to meet changing regulatory needs. The result? Dependable and secure insurance services.
Pioneer uninterrupted insurance operations and provide undying support to your customers with HTC.
Our AMS Services for Insurance
Ensure end-to-end efficiency from service strategy and design to operations and improvement with our extensive domain expertise in insurance application maintenance and support. Our ITIL-based service model ensures the smooth functioning of your core and peripheral systems, keeping your business running efficiently.
Our ITIL-based Service Model
- Level 0: End User Self-Help 24x7x365
- Level 1: Service/Help Desk 24x7x365
- Level 2: Production Support
- Level 3: Design, Implementation, and Support
Leverage our proven framework, reusable assets, and delivery methodologies to ensure continual and dedicated service.
Our AMS Services for Insurance
Post-deployment phases are crucial and require extensive support to resolve bugs, ensure comprehensive training, and more. Our specialized “hypercare framework” leverages domain-specific insights and technological accelerators for systems to operate effectively from day one.
- Quickly identify and prioritize critical issues to minimize operational disruptions with immediate triaging
- Address and resolve system bugs, performance issues, and user errors to maintain business continuity
- Equip employees with the necessary skills to navigate the system, utilize new features, and easily troubleshoot to maximize system efficiency
- Gather insights from feedback to continuously improve system functionality and user-satisfaction
- Ensure consistent and reliable performance of business-critical systems
The key to maintenance is around-the-clock operational efficiency, and we help insurers with exactly that. Leverage our globally distributed team that supports key business units, including Sales, Services, Underwriting, Marketing, Claims, IT, and Finance.
Our best-in-class “knowledge management framework” optimizes and scales production support, significantly reducing issue recurrence and enhancing process rigor.
- Seamless 24×7 operations to ensure continuous business functionality
- A robust knowledge management system that minimizes dependency on individuals and maximizes process effectiveness
- Improved experiences for insurers, agents, and customers through streamlined operations
Managing complex applications and their environments effectively and efficiently has become an imperative to support human capital and reduce the attrition for reliable operations. Our extensive experience provides insurers with cost-effective solutions to manage and support their application landscapes.
We strengthen insurer’s ability to effectively troubleshoot while offering innovative, ongoing support and maintenance.
- Comprehensive management of application environments
- Innovative troubleshooting, and continuous support ensuring system reliability and performance
- Cost-optimized solutions for operational efficiency and reduced employee attrition
Benefits of our AMS Services
Increased efficiency through modernization
Our cloud solutions offer high-impact scalability, flexibility, and cost efficiency, enabling your organization to automate manual tasks, streamline IT operations, and significantly reduce human error. By modernizing your application stack, we ensure that your infrastructure evolves in tandem with customer needs and technological developments.
Reduced maintenance costs on legacy apps
Insurers spend 80% of the AMS budget on legacy applications maintenance. We help you break out of this statistic by modernizing your applications and data management. Our agile implementation and DevSecOps tools enable seamless transitions to modern infrastructures, ensuring your budget is spent on innovation rather than upkeep.
Improved productivity
Enhance your workflow by automating manual processes for agents, underwriters, claims and sales team. Our solutions enhance your agents focus on sales, renewals, and exceptional customer service instead of spending hours on redundant tasks. With enhanced reporting and analytics, your team can make data-driven decisions that drive productivity.
Elevated customer experience
Ensure a holistic experience for your customers that is personalized and quicker with faster turn-around-time on quotes, policy issuance, and claims processing.
The HTC Advantage
Our global service model for IT AMS offers consistent, high-quality support through a distributed team of experts. We empower carriers and brokers with a competitive edge by ensuring reliability and dependability.
Related Resources
Brochure
HTC's Insurance Services And Solutions
Shaping the Future of Insurance: Beyond the Digital Shift
Brochure
Success Story
Brochure
HTC Test Automation Solution For Insurance
