ECM Services for Insurance

Innovate Enterprise Content Management with our ECM Services

Insurers today are caught between a tidal wave of digital content and the limitations of traditional processes. The burden of managing structured and unstructured information and sharing it on demand restricts their ability to deliver better experiences.

That’s where Enterprise Content Management (ECM) comes in. ECM can unlock insurers’ strategic advantage by optimizing content, accelerating core processes, and enhancing the experience — for all stakeholders across channels.

How can insurers future-proof ECM for a competitive edge? This is where HTC Global Services can be your trusted partner. We help you customize your journey to ECM platforms without disrupting your operations.

Our ECM Services for Insurance

We collaborate with premium ECM platforms like NewGenONE and Hyland OnBase to streamline and customize end-to-end content management. Our transformative approach helps carriers migrate to innovative content-centric processes compatible with their digital insurance ecosystem.

Discover our partner services for greater enterprise content visibility, agility, and efficiency.

Simplify enterprise content management with our Newgen ECM Services. Ensure centralized enterprise content management from digitization, storage, and orchestration to archival. Our NewGenONE ECM services offer:

Insurer-based personalization of ECM storage for document-centric processes, including search and reporting.
Implementation of Newgen OmniDocs ECM Suite on Cloud, a cost-effective alternative to traditional document management
Enterprise-level security in compliance with LDAP/SSO, PKI/Biometrics, and digital signatures aligning to enterprise authentication.
Role-based workflows using OmniFlow iBPS for centralized management
OmniDocs Record Management System for secure and compliant long-term archival of both physical and electronic records

Conquer the limitless possibilities of intelligent enterprise content management with Hyland OnBase ECM Services. Empower better business workflows with process automation, case management, retention, records management, and advanced reporting and analytics. Our Hyland OnBase ECM services offer:

Accurate and reliable underwriting workflows without any process gaps
Tailored integration of OnBase with policy administration and claims processes to ease accessibility to policy systems
Automated data extraction from claims forms using customized Advanced Capture technology, converting information into XML format for seamless downstream system processing
Hassle-free integration with core claims systems to verify coverage and policy status before distribution to an assigned adjudicator

How our ECM Services Help Insurers

Customized approach to ECM migration ensures minimal disruption to ongoing business workflows
High availability for your ECM solutions with our continuous support and maintenance model
Automated core processes of claims processing and policy management to reduce manual dependency
Industry-compliant document management integration to minimize legal risks and foster customer trust
Effortless management of critical content without compromising data security

The HTC Advantage

At HTC Global Services, we’re leading a transformative evolution in insurance enterprise workflows with our next-gen ECM Services. As a valued partner for numerous global insurers, we offer continuous innovation and excellence to scale your business and improve customer delight.

Customer-centric ECM solutions

We implement insurance-specific ECM solutions on industry-leading platforms, empowering carriers to manage digital content effectively across enterprise applications.

Streamlined workflow templates

We provide ready-to-use templates for quoting, underwriting, and claims workflows, enabling carriers to achieve faster implementations and streamline operational processes.

Tailored migration planning

We offer our customers a collaborative discovery phase to identify potential gaps ahead of time, minimize disruptions, and customize their migration plan.