Salesforce Administrator - US Shift

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T3 | Work Preference: Onsite at work location address | Job Code: 244332

Job Description:

About the Role:

We are seeking a Salesforce Administrator with 1 to 3 years of experience

Responsibilities

Approve Salesforce access requests for users in accordance with organizational policies.
Troubleshoot and resolve Salesforce permission and access-related issues.
Assist Account Managers with quote creation, validation, and quote submission processes.
Provide support for Opportunity and Quote management issues within Salesforce.
Create and maintain reports, dashboards, and analytics based on business user requirements.
Identify and merge duplicate Accounts and Contacts to maintain data integrity.
Create, modify, and deactivate Salesforce user accounts, roles, and permissions.
Configure and manage record-level sharing access and security settings.
Support post-sandbox refresh activities, including validation and user access setup.
Perform mass data uploads, updates, and deletions using Salesforce data management tools.
Upload and maintain renewal data to support ongoing sales operations.
Manage Salesforce Roles, Profiles, Permission Sets, Public Groups, and User Licenses.
Handle support tickets and service requests, ensuring resolution within defined SLA timelines.
Collaborate with sales and business stakeholders to address Salesforce-related operational needs.
Maintain data quality, system security, and compliance with Salesforce best practices.

Qualifications:

Any degree
1+ years of experience in Salesforce Administration
Proficiency in Microsoft Excel required
Ability to work independently, with a strong work ethic, self-motivation and problem-solving skills
Attention to detail and high level of accuracy
Work during US PST Time zone

Location: Chennai; Locality - Vandalur
Shift: Night shift - 9:30 pm to 6:30 am IST
Transportation: One-way cab facility (drop) is provided