Network Architect

Location: Buffalo (NY) | Employment Type: Full Time - 40 hours per week | Job Level: T6 | Work Preference: Hybrid | Job Code: 245395

Job Description:

Job Title : Senior Telecom & Unified Communications Infrastructure Manager

Position Overview

Lead enterprise telecom and unified communications infrastructure supporting business-critical voice services, carrier connectivity, and UC platforms. This role combines strategic telecom leadership with operational ownership across service delivery, infrastructure governance, vendor management, and telecom transformation initiatives.

What You'll Do

Own uptime, performance, and service quality for enterprise telecom and UC platforms.
Lead high-severity telecom incidents, escalations, root cause analysis, and problem management.
Provide strategic oversight for SIP trunks, SBC platforms, PRI/ISDN, MPLS, SD-WAN, and VoIP infrastructure.
Manage enterprise dial plans, DID allocation, number management, routing strategies, and capacity planning.
Govern telecom vendors, carriers, ISPs, SLA performance, contract optimization, and dispute resolution.
Lead telecom change management, migrations, SIP onboarding, circuit transitions, and UC integrations.
Ensure compliance with telecom regulations, E911 requirements, SBC security, and SIP fraud prevention.
Oversee telecom documentation, asset lifecycle, budgeting, and end-of-life technology planning.
Lead and mentor L1, L2, and L3 telecom engineering teams.

Required Qualifications

12–15+ years of experience in telecom/voice engineering.
5+ years in senior engineering or telecom team leadership roles.
Strong expertise in SIP, RTP, PRI/ISDN, PSTN, DID, SS7, and enterprise voice technologies.
Experience managing SBC platforms including AudioCodes, Ribbon, Cisco, or Avaya.
Experience with voice gateways and UC platforms including CUCM, Avaya, or Microsoft Teams Direct Routing.
Strong understanding of MPLS, SD-WAN, DIA, QoS, VPN, and VoIP networking fundamentals.
Experience with SIP trace analysis, CDR interpretation, voice quality troubleshooting, and routing design.
Experience managing vendor relationships, carrier escalations, SLA governance, and telecom cost optimization.

Preferred Qualifications

Cisco CCNP Collaboration certification
Ribbon or AudioCodes SBC certifications
Avaya or Microsoft Teams UC certifications
ITIL v4 certification
Telecom regulatory or compliance certifications

What Makes HTC A Great Place To Build Your Future

HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.

PAY TRANSPARENCY TAGLINE:

For information on the compensation range and an overview of benefits offered by HTC Global Services, please email compensationrange@htcinc.com. Salary, other compensation, and benefits information shared by HTC are accurate as of the date provided. The disclosed range may vary based on factors such as geographic location, education, relevant experience, certifications, skills, role fit, organizational needs & other factors as applicable. HTC Global Services reserves the right to modify ranges in accordance with governmental, state, and local requirements.

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