HTC Global Services Mentioned In All The Quadrants of ISG® Provider Lens™ 2022, Healthcare Digital Services Report

IN THE NEWS | February 27, 2023

We have been positioned as a “Contender” in the ISG® Provider Lens™ 2022 – Healthcare Digital Services Report for Payer Digital Transformation Services, Provider Digital Transformation Services, and Healthcare Interoperability Services and Solutions. We are a “Market Challenger” in Value-based Care Services and Solutions, which has been covered in detail in a separate communication.

Payer Digital Transformation Services quadrant evaluates service providers’ ability to deliver digital transformation services to payers in the U.S. healthcare sector. Eligibility criteria include technology consulting; consumer-grade interfaces for employee systems/member information source implementation (including mobile apps); digitalization capabilities; AI, machine learning, and analytics expertise; and capabilities in the modernization of payer systems, including cloud migration, data center consolidation, and application portfolio management experience.

Provider Digital Transformation Services quadrant evaluates service providers who offer digital transformation services to providers of healthcare in the U.S., with a focus on patient experience, care delivery, modernization, and financial improvements. Eligibility criteria include consumer-grade interfaces of hospital and office systems and patient information and monitoring source implementation (including mobile apps); telehealth capabilities; digital and private data protection; AI and analytics; and modernization capabilities-cloud migration, data center consolidation, and application portfolio management.

Healthcare Interoperability Services and Solutions quadrant assesses providers of solutions and services that enable improved data sharing across the healthcare ecosystem. Eligibility criteria include knowledge and experience in Fast Healthcare Interoperability Resources (FHIR); expertise in enabling healthcare systems and providers to connect and share data across different sources, such as Google Cloud Platform’s Cloud Healthcare API; interoperability solutions; end to end capabilities in APIs; and designing user experiences to ease the implementation and use of healthcare interoperability solutions.

About The Report

ISG® Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG’s global advisory team.

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