AWS Connect + Claude AI Developer

Location: Chennai (TN) | Employment Type: Full Time - 40 hours per week | Job Level: T4 | Work Preference: Hybrid | Job Code: 244594

Job Description:

About the Role:

We are looking for an AWS Connect + Claude AI Developer to build and integrate AI-powered customer contact-center solutions using Amazon Connect, and Anthropic Claude.

Responsibilities

Develop and configure Amazon Connect contact flows, queues, routing, and integrations.
Integrate Claude AI through AWS into customer-service applications.
Build AI capabilities such as agent assist, call summarization, intent detection, sentiment analysis, and automated responses.
Develop RAG-based solutions using enterprise knowledge bases.
Build APIs and serverless integrations using AWS Lambda, API Gateway, S3, DynamoDB, etc.
Integrate Amazon Connect with CRM and enterprise applications.
Develop and optimize prompts and LLM workflows for Claude.
Implement logging, monitoring, security, and production support using AWS services.
Collaborate with business and technical teams to deliver scalable AI solutions.

Must-Have Skills

Strong hands-on experience with Amazon Connect
Amazon Bedrock + Anthropic Claude
Generative AI / LLM application development
Prompt engineering
RAG and vector/search concepts
AWS Lambda, API Gateway, S3, DynamoDB
Python or Node.js
REST APIs and event-driven/serverless architecture
Amazon Lex / Transcribe is a plus
Experience with contact-center or conversational AI solutions
AWS Certifications preferred (AWS Solutions Architect, AWS Developer, or AWS Connect Specialty).
Experience in the BFSI (Banking, Financial Services, and Insurance) domain is a plus.
Prior experience leading offshore delivery teams and managing client-facing engagements is highly preferred.