Business Analyst
Job Description:
Job Title : Senior IT Business Analyst – Process & Documentation
Position Overview
This is an opportunity for an experienced IT Business Analyst to support a major documentation recovery and cybersecurity-focused initiative. The role will work directly with IT leaders, technical subject-matter experts, and County stakeholders to uncover undocumented processes and institutional knowledge, assess current-state operations, identify gaps, and turn findings into structured, maintainable documentation inputs.
The work will contribute to cybersecurity, operational continuity, knowledge transfer, disaster recovery, and long-term documentation governance.
What You'll Do
- Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
- Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
- Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate subject-matter-expert knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect operations.
- Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
- Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
- Analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Required Qualifications
- Bachelor's degree in Information Technology, Information Systems, Business, or a related field, OR equivalent relevant professional experience.
- 10+ years of demonstrated business analysis experience in complex IT or technology environments.
- Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
- Excellent written, verbal, organizational, and analytical skills.
- Ability to analyze undocumented or inconsistently documented processes and convert institutional knowledge into structured artifacts.
- Ability to manage multiple workstreams, priorities, dependencies, and deliverables with limited supervision.
Preferred Qualifications
- Experience with documentation recovery, IT operational maturity, knowledge-management, or process-standardization initiatives.
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- Experience with SharePoint-based documentation repositories and governance.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.
- CBAP, CCBA, PMI-PBA, PMP, ITIL Foundation, or comparable professional certification.
Interview Process
The selection process includes a resume and work-product/portfolio review followed by one panel interview with IT leadership and key subject-matter experts.
Candidates should be prepared to provide sanitized examples of prior business-analysis deliverables, such as:
- Process maps
- Workflow diagrams
- Requirements documents
- Current-state assessments
- Inventories
- Matrices
- Comparable business-analysis artifacts
Portfolio quality and the candidate's ability to explain how the work was developed will be important selection factors.
What Makes HTC A Great Place To Build Your Future
HTC Global Services wants you to join our team. Come build new things with us and advance your career. At HTC Global, you’ll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You’ll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
At HTC Global Services, our employees have access to a comprehensive benefits package. Benefits can include Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
Our success as a company is built on inclusion and diversity. HTC Global Services is committed to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success. HTC is an Equal Opportunity Employer and a proud National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.
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