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Build. Run. Evolve. Transform.

Application Services that strengthen your enterprise at scale

Agile Product operating model - Deliver Business Value, Faster

Transform your application portfolio from a maintenance cost center into a powerful engine for innovation and growth. HTC Global Services delivers an end-to-end Agile application development (AD), Application Management Services (AMS) model—L1 service desk through L3 engineering, SRE-driven reliability, QE-led quality, and continuous modernization. We reduce run costs via automation and AI, reinvesting savings into agile, product-centric transformation—without business disruption.

Service Modules

Disruption-Free Transition

We guarantee a seamless and risk-mitigated transition of your application support services to HTC. Our proven methodology, powered by automated discovery and knowledge transfer accelerators and transition playbooks, ensures business continuity, complete knowledge capture, and operational readiness from day one. Parallel run, shadow/support models, structured KT playbooks, and automated documentation to ensure zero business downtime.

Disruption-Free Transition

Full-Stack App Support (L1-L3)

We provide a fully integrated, ITIL-aligned support model covering all service levels

  • L1 Service Desk/Help Desk: 24x7 multilingual user support, request fulfillment, password resets, “how-to” guidance.
  • L2 Application Support: Incident/bug resolution, configuration changes, minor enhancements, performance tuning.
  • L3 Engineering & Development: Complex defect fixes, code-level changes, feature enhancements, platform/version upgrades

Full-Stack App Support (L1-L3)

Quality Engineering (QE)

We establish a unified QE Center of Excellence (CoE) that embeds quality into every stage of the lifecycle. Our AI-powered, automation-first approach ensures the quality, performance, and security of your Web, Mobile, API, and Enterprise applications.

  • AI-driven test case generation, self-healing regression suites, performance & security testing.
  • Shift-left quality practices and continuous validation across CI/CD pipelines.

Quality Engineering (QE)

Agile Pods & Product Ops

We guide your evolution from traditional IT silos to a modern Agile Pod based delivery & Product Operating Model. We help reorganize teams around product value streams, enabling rapid delivery and aligning technology with business objectives.

  • Transition from projects to product value streams; SAFe/LeSS or tailored Agile frameworks.
  • Cross-functional agile pods, outcome-based funding, continuous backlog grooming, OKR-driven governance.

Agile Pods & Product Ops

App Modernization as a Service

We use powerful, Generative AI driven automated frameworks like Janushift to progressively modernize your legacy portfolio. From re-hosting to complete, cloud-native transformation, we ensure your applications evolve with your business without disruption.

  • Automated code analysis/conversion for mainframes and monoliths; refactor to cloud-native architectures.
  • Migration, re-platforming to microservices, and database modernization.

App Modernization as a Service

Site Reliability Engineering (SRE)

We implement SRE principles to build highly reliable and scalable systems. Our SRE teams focus on automating operations, defining Service Level Objectives (SLOs), and using error budgets to balance the velocity of innovation with the stability your business demands

  • Error budget management, SLO/SLA design, observability dashboards, and automated remediation.
  • Predictive anomaly detection and self-healing scripts powered by AIOps/ML models.

Site Reliability Engineering (SRE)

DevSecOps

We embed security into the development lifecycle through our Unified DevSecOps Platform. Our services deliver measurable business outcomes, with clients reporting 40–90% faster deployment cycles, 65% cost savings, and up to an 80% reduction in manual effort.

  • Pipeline blueprints, Infrastructure as Code (IaC), policy-as-code, and integrated security scanning.
  • Toolchain standardization with pre-built accelerators and observability integrations.

DevSecOps

API, Integration & Microservices

We provide specialized testing, management, and governance for your critical API and microservices architectures. Our services ensure the security, scalability, and reliability of the integrations that form the backbone of your digital ecosystem

  • API strategy, design and governance; microservices architecture modernization.
  • Secure integration layers, gateway management, containerization and Kubernetes-based deployment.

API, Integration & Microservices

LC/NC Delivery Engine

As low-code/no-code platforms accelerate development, we provide the essential governance and quality engineering services to ensure these applications are robust, scalable, and secure, maximizing the ROI of your platform investments.

  • Rapid application development on platforms like Power Platform and Appian.
  • Citizen developer enablement, governance guardrails, and integration frameworks for enterprise-grade scalability.

LC/NC Delivery Engine

Accelerate toward outcomes

Accelerators
We transform application management from a reactive to a proactive discipline. Our AI-driven approach analyzes historical data to predict and prevent potential issues, ensuring business continuity and maximizing uptime.
Accelerators
AI-generated test case generation, test scripts generation and synthetic Test data generations coupled with self-healing automation, and coverage analytics across web/mobile/API layers.
Accelerators
Structured, disruption-free transition using shadow/support waves, automated KT capture, and cutover scorecards.
Accelerators
Our proprietary framework that orchestrates the entire mainframe modernization lifecycle with a high degree of precision and automation (up to 90% across phases). Within AMS, Janushift provides a structured, low-risk path to transforming legacy systems into future-ready, cloud-native assets
Accelerators
An integrated, self-service portal that provides a standardized and secure toolchain for CI/CD. It comes with pre-built templates and "cartridges" for common technology stacks, significantly reducing setup time and ensuring governance.
Accelerators
A customizable and scalable framework designed to accelerate your enterprise's transition from project-based silos to a product-centric operating model. PACE integrates proven SAFe blueprints and HTC's best practices to align technology with business objectives and drive continuous value delivery Playbooks for value stream mapping, OKR design, and agile maturity acceleration.
Accelerators
Proven transition governance model, automated documentation, and parallel-running environments ensure zero business downtime.
Accelerators
Cost take-out from automation/AIOps directly funds modernization initiatives—no need for new budget approvals.
Accelerators
Reliability and quality baked into AMS, measured through SLOs, XLAs, and AI-based quality gates.
Accelerators
Agile pods aligned to business capabilities and outcomes, not just applications or tickets.
Accelerators
Accelerators for analysis, code migration, testing, and operations slash timelines and increase predictability.

Success stories

A Leading Banking Major Trusts HTC to Ensure a Stable and Effective Infrastructure Availability
Infra, Cloud
A Leading Banking Major Trusts HTC to Ensure a Stable and Effective Infrastructure Availability
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A Leading Retailer Boosts Their Operational Efficiency With HTC’s Monitoring Solution
Infrastructure Monitoring Solution, Cloud
A Leading Retailer Boosts Their Operational Efficiency With HTC’s Monitoring Solution
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A Shopping Experience With A Difference
Retail, Consumer Services
A Shopping Experience With A Difference
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Global Manufacturer Switches to Azure DevOps for Its Collaborative Features
Manufacturing, Cloud
Global Manufacturer Switches to Azure DevOps for Its Collaborative Features
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A Mobility Agency Hits The Highway To Transformation
Public Sector, Digital
A Mobility Agency Hits The Highway To Transformation
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Keeping Threats At Bay With HTC’s It Security Solution
BFS – Cybersecurity, Cybersecurity
Keeping Threats At Bay With HTC’s It Security Solution
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Adding A Dash Of Quality To The Transformation Table
Food Processing, Testing QA
Adding A Dash Of Quality To The Transformation Table
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Fueling SAP Goals With Tricentis Test Automation Excellence
SAP
Fueling SAP Goals With Tricentis Test Automation Excellence
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A US Automaker Sees A 75% Reduction In Test Automation Implementation Time
Manufacturing, Test Automation Solution
A US Automaker Sees A 75% Reduction In Test Automation Implementation Time
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Hospitality Giant Hastens Time-to-market With HTC’s Test Automation Solution
Consumer Services, Test Automation Solution
Hospitality Giant Hastens Time-to-market With HTC’s Test Automation Solution
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HTC Accelerates A Large Insurer’s Ambitious Digital Transformation Drive With Guidewire
Insurance, Guidewire
HTC Accelerates A Large Insurer’s Ambitious Digital Transformation Drive With Guidewire
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Where Transformation Meets Quality At Speed
InsurQA, InsurQA
Where Transformation Meets Quality At Speed
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To Cut A Long Story Short, Software Performance Is The Key
Insurance, Testing QA
To Cut A Long Story Short, Software Performance Is The Key
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Excellence in numbers

Associates

4000+

Associates

AMS Projects successfully executed

125+

AMS Projects successfully executed

years of AMS experience

30+

years of AMS experience

Associates

4000+

Associates

AMS Projects successfully executed

125+

AMS Projects successfully executed

years of AMS experience

30+

years of AMS experience

Our partners

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Our insights

Accelerating CX With Connected Insurance Experiences

Blog

Insurance, Digital
Accelerating CX With Connected Insurance Experiences
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Software Modernization Factory Framework: Powering Up Application Modernization For The Digital Age

Blog

All, Legacy Modernization
Software Modernization Factory Framework: Powering Up Application Modernization For The Digital Age
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Tier 1 Vs. Tier 2 IT Vendors: What Matters Most To Customers?

Blog

Digital, Digital Transformation
Tier 1 Vs. Tier 2 IT Vendors: What Matters Most To Customers?
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Decompose-Recompose Application Modernization Methodology For A Future-Ready Enterprise

White Paper

Decompose-Recompose Application Modernization Methodology For A Future-Ready Enterprise
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From Vision To Victory: The Ultimate Guide To PI Planning

Blog

Agile
From Vision To Victory: The Ultimate Guide To PI Planning
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How The Changing Cybersecurity Landscape Is Transforming The Role Of CISOs In 2024?

Blog

All, Cybersecurity
How The Changing Cybersecurity Landscape Is Transforming The Role Of CISOs In 2024?
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The Pros And Cons With A Long-term IT Partner – Are 5+ Year Deals Dead?

Blog

All, Tech Strategy
The Pros And Cons With A Long-term IT Partner – Are 5+ Year Deals Dead?
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Beyond Scripts: The Strategic Rise of Infrastructure as Code

Blog

Cloud & Infra Services
Beyond Scripts: The Strategic Rise of Infrastructure as Code
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Cloud: The Cornerstone Of Modern Digital Transformation

Blog

Cloud & Infra Services, Cloud & Infra Services
Cloud: The Cornerstone Of Modern Digital Transformation
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DevOps Enablement - Drive Agile Transformation With DevOps

Brochure

DevOps
DevOps Enablement - Drive Agile Transformation With DevOps
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Growing Out Of Legacy: Unleashing The Strangler Fig & Micro-frontends Duo

Blog

Legacy Modernization
Growing Out Of Legacy: Unleashing The Strangler Fig & Micro-frontends Duo
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From Legacy To Leading: Paving The Way Forward For Legacy Modernization In Insurance

Blog

All, Legacy Modernization
From Legacy To Leading: Paving The Way Forward For Legacy Modernization In Insurance
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Transforming Project Leadership: Microsoft D365 Project Operations In Action

Blog

Microsoft Dynamics 365
Transforming Project Leadership: Microsoft D365 Project Operations In Action
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How Data-Driven Innovations Are Shaping Insurance

Blog

Insurance, Digital
How Data-Driven Innovations Are Shaping Insurance
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Future-ready Trade: Streamlining Workflows Through eBRC Advancements

Blog

Banking and Financial Services, Digital
Future-ready Trade: Streamlining Workflows Through eBRC Advancements
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Mainframe Technology Is Far From Obsolete – As Always, It’s Indispensable

Blog

Hi-Tech, Application Development & Maintenance
Mainframe Technology Is Far From Obsolete – As Always, It’s Indispensable
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Language Studio: Redefining The Future Of Conversational AI

Blog

Digital
Language Studio: Redefining The Future Of Conversational AI
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Cloudbound: A Guide to Effective Migration Strategies

White Paper

Cloudbound: A Guide to Effective Migration Strategies
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Building Enterprise Assistants With MS Bot Framework SDK And MS Language Studio

Blog

Digital
Building Enterprise Assistants With MS Bot Framework SDK And MS Language Studio
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Good UX is Good Business

Blog

Experience (CX & DX)
Good UX is Good Business
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A to Z of RPA Returns on Investment

White Paper

A to Z of RPA Returns on Investment
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Unleashing Test Automation For Insurance Transformation

Brochure

HTC Test Automation Solution For Insurance
Unleashing Test Automation For Insurance Transformation
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Automate SAP Testing. Accelerate Success.

Brochure

SAP Test Automation Services
Automate SAP Testing. Accelerate Success.
Download
Leveraging Generative AI For Enhanced Value Extraction From Data

Blog

All, AI And Automation
Leveraging Generative AI For Enhanced Value Extraction From Data
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Navigating Cyber-complexities With Single Pane Of Glass (SPOG)

Blog

Cybersecurity
Navigating Cyber-complexities With Single Pane Of Glass (SPOG)
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Enhancing Governance And Compliance With SOC Solutions

Blog

Cybersecurity
Enhancing Governance And Compliance With SOC Solutions
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Propelling Speed-to-market And Efficiency With AI-led Testing

Brochure

Accelerated Quality Engineering
Propelling Speed-to-market And Efficiency With AI-led Testing
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Model-driven, End-to-end Testing Solution For Guidewire

Brochure

HTC InsurQA Guidewire Test Suite, HTC’s Guidewire Services
Model-driven, End-to-end Testing Solution For Guidewire
Download
Reinventing IT: Adopting MACH and Composable Architecture for Enterprise Agility

Blog

API & Microservices
Reinventing IT: Adopting MACH and Composable Architecture for Enterprise Agility
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From Monoliths To Microservices: How Middleware Powers Modern Software

Blog

API & Microservices
From Monoliths To Microservices: How Middleware Powers Modern Software
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Cloud Emissions Management: A Path to Sustainability

White Paper

Cloud Emissions Management: A Path to Sustainability
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Unlocking Azure AD B2C: The Key To Secure, Scalable Identity In A Digital-First World

Blog

Cloud & Infra Services, Cloud & Infra Services
Unlocking Azure AD B2C: The Key To Secure, Scalable Identity In A Digital-First World
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Agentic AI: The Future Of Autonomous Decision-Making

Blog

AI And Automation
Agentic AI: The Future Of Autonomous Decision-Making
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Beyond Fear And Hype: Forging Human-AI Collaboration With Augmented Intelligence

Blog

All, AI And Automation
Beyond Fear And Hype: Forging Human-AI Collaboration With Augmented Intelligence
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Wireframing the Future: AI-Powered UX Prototyping

Blog

All, Experience (CX & DX)
Wireframing the Future: AI-Powered UX Prototyping
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The Rise Of Superapps: Redefining The Convergence Of Services And Platforms

Blog

All, Application Development & Maintenance
The Rise Of Superapps: Redefining The Convergence Of Services And Platforms
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The Strategic Business Case For AI-Enabled Platform Engineering

White Paper

The Strategic Business Case For AI-Enabled Platform Engineering
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