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Digital Experience Services

Turning Interactions into Lasting Connections

Craft Seamless Journeys with User-Centric Digital Innovation

HTC helps businesses overcome fragmented digital journeys with personalized, omnichannel solutions backed by behavioral insights and inclusive design. Our services drive engagement, satisfaction, and long-term loyalty.

Engineered Experiences That Resonate Across Touchpoints

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User-Centered Research
User-Centered Research

Conduct interviews, journey mapping, and persona analysis to shape user-first digital strategies.

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Design Services
Design Services

Craft intuitive, modern, and visually engaging interfaces that improve usability and aesthetics.

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Omnichannel Consistency
Omnichannel Consistency

Maintain design and messaging uniformity across platforms—web, mobile, and physical—to ensure brand consistency.

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Interaction & Motion Design
Interaction & Motion Design

Add life to interfaces using micro-interactions and animations that boost user engagement and experience.

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Accessibility & Inclusive Design
Accessibility & Inclusive Design

Create accessible, standards-compliant experiences to serve users of all abilities and promote digital inclusivity.

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Performance Optimization
Performance Optimization

Ensure smooth, fast, and responsive experiences by optimizing load times and front-end performance.

What We Enable: Outcomes That Drive Loyalty and Growth

Seamless Omnichannel Experience

Integrated touchpoints ensure cohesive customer experiences across all digital and physical channels.

Enhanced User Satisfaction

Delivering intuitive, frictionless experiences that lead to greater engagement and user comfort.

Increased Conversion Rates

Improved UX flow and reduced effort encourage higher conversion across all digital properties.

Greater Brand Loyalty

Personalized, delightful digital moments enhance customer trust and brand affinity.

Key Enablers for Seamless, Scalable, and Personalized Digital Experiences

Accelerators
XDD ensures user-centered design that delivers engaging, memorable, and outcome-driven digital experiences.
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Accelerators
Enable smart, personalized, and consistent experiences across touchpoints with integrated customer journey solutions.
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Accelerators
Use headless architecture for flexible, fast, multi-platform delivery across web, mobile, and app ecosystems.
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Success stories

With A New Mobile App, A Carrier Takes Its Mobile Game To The Next Level
Insurance, Mobile & IoT Experience (CX & DX)
With A New Mobile App, A Carrier Takes Its Mobile Game To The Next Level
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Improving End User Experience With A Winning Team
Field Support Services, Field Support Services
Improving End User Experience With A Winning Team
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Captivating, Cost-Effective, And Impactful Trainings At A Renowned Theme Park
Hospitality and Entertainment
Captivating, Cost-Effective, And Impactful Trainings At A Renowned Theme Park
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One App To Unlock Many Windows Of Opportunity
Mobile & IoT Experience (CX & DX)
One App To Unlock Many Windows Of Opportunity
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A World-Renowned University Upgrades Their Strategic Game-Based Assessment Program
Education, Digital
A World-Renowned University Upgrades Their Strategic Game-Based Assessment Program
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Our Partners

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Our insights

Reimagine Your Business. Reinvent Customer Experience.

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Digital Experience
Reimagine Your Business. Reinvent Customer Experience.
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The Future Is Unified: Commerce As Retail’s Central Nervous System

Blog

Retail and Consumer Packaged Goods
The Future Is Unified: Commerce As Retail’s Central Nervous System
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The Hyper-Personalization Revolution: Transforming UX for the Digital Age

Blog

Digital
The Hyper-Personalization Revolution: Transforming UX for the Digital Age
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AI-Powered Retail: Driving Hyper-Personalization & Automation

Blog

Consumer Services, Digital
AI-Powered Retail: Driving Hyper-Personalization & Automation
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Driving Digital Transformation: The Role of BSS/OSS in Evolving Industries

Blog

Cloud & Infra Services
Driving Digital Transformation: The Role of BSS/OSS in Evolving Industries
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The AI Tech Sandwich: Building Secure, Scalable, and Impactful AI Ecosystems

Blog

Digital
The AI Tech Sandwich: Building Secure, Scalable, and Impactful AI Ecosystems
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Tier 1 Vs. Tier 2 IT Vendors: What Matters Most To Customers?

Blog

Digital, Digital Transformation
Tier 1 Vs. Tier 2 IT Vendors: What Matters Most To Customers?
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Harnessing The Synergy Of Data Management And Analytics With Microsoft Fabric

Blog

All, Data and Insights
Harnessing The Synergy Of Data Management And Analytics With Microsoft Fabric
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Language Studio: Redefining The Future Of Conversational AI

Blog

Digital
Language Studio: Redefining The Future Of Conversational AI
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Cloudbound: A Guide to Effective Migration Strategies

White Paper

Cloud
Cloudbound: A Guide to Effective Migration Strategies
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Building Enterprise Assistants With MS Bot Framework SDK And MS Language Studio

Blog

Digital
Building Enterprise Assistants With MS Bot Framework SDK And MS Language Studio
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Good UX is Good Business

Blog

Experience (CX & DX)
Good UX is Good Business
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Designing The Invisible: Navigating UX Challenges And Opportunities In Pervasive Computing

Blog

Digital
Designing The Invisible: Navigating UX Challenges And Opportunities In Pervasive Computing
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The Future Of AI Assistants: A Look At Microsoft Copilot Studio Bot

Blog

Digital
The Future Of AI Assistants: A Look At Microsoft Copilot Studio Bot
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Agentic AI: The Future Of Autonomous Decision-Making

Blog

AI And Automation
Agentic AI: The Future Of Autonomous Decision-Making
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Intelligent Automation: The New Frontier In Improving Insurance Operations

Blog

Insurance, Insurance
Intelligent Automation: The New Frontier In Improving Insurance Operations
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AIoT And Its Impact On ESG Transformation

White Paper

AI And Automation
AIoT And Its Impact On ESG Transformation
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Delivering Better Healthcare Outcomes: The Importance Of Complete And Trusted Data

Blog

Health, Digital
Delivering Better Healthcare Outcomes: The Importance Of Complete And Trusted Data
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The New Wave In Intelligent CRM And ERP: Innovating With Dynamics 365

Blog

All, Microsoft Dynamics 365
The New Wave In Intelligent CRM And ERP: Innovating With Dynamics 365
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Embrace Technologies And Thrive In The Modern Insurance Landscape

Blog

Digital
Embrace Technologies And Thrive In The Modern Insurance Landscape
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Accelerating CX With Connected Insurance Experiences

Blog

Insurance, Digital
Accelerating CX With Connected Insurance Experiences
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Future-ready Trade: Streamlining Workflows Through eBRC Advancements

Blog

Banking and Financial Services, Digital
Future-ready Trade: Streamlining Workflows Through eBRC Advancements
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Leveraging Generative AI For Enhanced Value Extraction From Data

Blog

All, AI And Automation
Leveraging Generative AI For Enhanced Value Extraction From Data
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Beyond Premiums: Redefining The Insurance Landscape Through Hyper-Personalization

Blog

Digital
Beyond Premiums: Redefining The Insurance Landscape Through Hyper-Personalization
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The Future Of Customer Communication: AI With A Human Touch

Blog

AI, Customer Experience, Digital
The Future Of Customer Communication: AI With A Human Touch
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Towards Seamless Borders: Modernizing End-to-end International Trade Monitoring

White Paper

Banking and Financial Services
Towards Seamless Borders: Modernizing End-to-end International Trade Monitoring
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Unlocking Customer Satisfaction: Why Do Organizations Need To Be Future-ready In Customer Experience?

Blog

Digital
Unlocking Customer Satisfaction: Why Do Organizations Need To Be Future-ready In Customer Experience?
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Navigating The Labyrinth Of Chatbots Combined With NLP

White Paper

Digital
Navigating The Labyrinth Of Chatbots Combined With NLP
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Harnessing The Power Of Generative AI: Architecture, Infrastructure, And Explainability

Blog

AI And Automation
Harnessing The Power Of Generative AI: Architecture, Infrastructure, And Explainability
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The Tipping Point of AI

Blog

AI And Automation
The Tipping Point of AI
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The Pros And Cons With A Long-term IT Partner – Are 5+ Year Deals Dead?

Blog

All, Tech Strategy
The Pros And Cons With A Long-term IT Partner – Are 5+ Year Deals Dead?
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The Power Of Two: CMO-CTO Synergies Toward Creating Great Digital Experiences

Blog

Digital
The Power Of Two: CMO-CTO Synergies Toward Creating Great Digital Experiences
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Transforming Project Leadership: Microsoft D365 Project Operations In Action

Blog

Microsoft Dynamics 365
Transforming Project Leadership: Microsoft D365 Project Operations In Action
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How Design Impacts Product Success—and What Happens When It’s Overlooked

Blog

Experience (CX & DX)
How Design Impacts Product Success—and What Happens When It’s Overlooked
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Unlocking Azure AD B2C: The Key To Secure, Scalable Identity In A Digital-First World

Blog

Cloud & Infra Services, Cloud & Infra Services
Unlocking Azure AD B2C: The Key To Secure, Scalable Identity In A Digital-First World
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Cloud: The Cornerstone Of Modern Digital Transformation

Blog

Cloud & Infra Services, Cloud & Infra Services
Cloud: The Cornerstone Of Modern Digital Transformation
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Privacy, Personalization, And The Power Of Smart Solutions In Healthcare Marketing

Blog

Digital
Privacy, Personalization, And The Power Of Smart Solutions In Healthcare Marketing
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Cloud Migration Made Easy: Smart Strategies For A Hassle-Free Transition

Blog

All, Cloud & Infra Services
Cloud Migration Made Easy: Smart Strategies For A Hassle-Free Transition
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Automating And Streamlining Export Processes: A Game-Changer For Faster eBRC With Assured Incentives

Blog

Banking and Financial Services
Automating And Streamlining Export Processes: A Game-Changer For Faster eBRC With Assured Incentives
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Decompose-Recompose Application Modernization Methodology For A Future-Ready Enterprise

White Paper

Legacy Modernization
Decompose-Recompose Application Modernization Methodology For A Future-Ready Enterprise
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Future-Proofing Enterprises With Apache Kafka: Real-Time Data Management And Integration

Blog

Data and Insights
Future-Proofing Enterprises With Apache Kafka: Real-Time Data Management And Integration
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From Legacy To Leading: Paving The Way Forward For Legacy Modernization In Insurance

Blog

All, Legacy Modernization
From Legacy To Leading: Paving The Way Forward For Legacy Modernization In Insurance
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The Receiving Dock: A Blind Spot In Retail

Blog

Consumer Services, Retail
The Receiving Dock: A Blind Spot In Retail
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Transforming User Interaction: AI-Powered Conversational UX

Blog

All, Experience (CX & DX)
Transforming User Interaction: AI-Powered Conversational UX
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Wireframing the Future: AI-Powered UX Prototyping

Blog

All, Experience (CX & DX)
Wireframing the Future: AI-Powered UX Prototyping
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Human-centered Design – The Heart Of Citizen-centric Digital Government

White Paper

Public Sector, Digital Services
Human-centered Design – The Heart Of Citizen-centric Digital Government
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AI-driven Multimodal Interfaces: The Future of User Experience (UX)

Blog

All, Experience (CX & DX)
AI-driven Multimodal Interfaces: The Future of User Experience (UX)
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Soar High With GenAI – Strategize Your Journey

Blog

All, Digital
Soar High With GenAI – Strategize Your Journey
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Microsoft Fabric: A Game Changer For Businesses Or Just Another Product?

Blog

AI and Automation, Data and Insights
Microsoft Fabric: A Game Changer For Businesses Or Just Another Product?
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From Competition To Collaboration: The Rise Of Embedded Insurance

Blog

Insurance, Insurance
From Competition To Collaboration: The Rise Of Embedded Insurance
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Understanding And Prepping For WEB 3.0

White Paper

Digital
Understanding And Prepping For WEB 3.0
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